Domestic Assistant / Ward Host

Stoke-on-Trent | Other

Domestic Assistant/Ward Host


Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR


Permanent & Full time. 37.5 hours per week.

10.5 hour shifts. 4 days one week, 3 days next week


Salary - £22,383.00 plus Serco benefits


Main Purpose:


Responsible for providing a high quality cleaning, catering and general support service to the ward based team ensuring a pleasant homely environment for the patients.


Main Accountabilities: 

  • Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
  • Follow 'best practice' procedures associated with cleaning and control of infection.
  • Ensure all cleaning equipment is used correctly and then cleaned and stored away after use.  Also, to check the equipment before use for any faults.
  • Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
  • Take the temperature of meals before serving.
  • Ensure good communication (listening, talking, reading) with patients, visitors, staff and colleagues in the unit.  
  • Undertake other duties as required, following appropriate training.
  • Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.Take reasonable care of your own safety and that of others who may be effected by your acts of omissions, including patients, staff and visitors.
  • Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
  • Fire safety; follow the Trusts' fire safety procedures and direction from the ward-based team.


What you'll need to do the role: 


  • Good standard of general education.
  • Good reading and writing ability.
  • Numeracy skills.
  • Experience in a customer focus environment.
  • Good Common Sense.
  • Able to work with minimum supervision.
  • Understanding of maintaining a clean environment.
  • Able to communicate clearly with others.
  • Be sensitive and understanding.
  • Able to use own initiative.
  • Receptive to change.
  • Reliable.
  • Confident.
  • Compassionate.
  • Flexible.
  • Caring.
  • Able to react to situations calmly .
  • Able to work well as part of a skilled team.


Desirable but not essential


  • NVQ Level  1 or  2  in Cleaning  Building  interiors.
  • Basic Health and Safety certificate.
  • Basic Food Hygiene certificate.
  • Awareness of cleaning procedures  and food  hygiene.
  • Worked in a hospital environment.
  • Good life experience



What we offer 


  • Up to 6% contributory pension scheme. 
  • 25 days annual leave plus bank holidays. 
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting and enjoyable work. 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
06/08/2024 01:25:00
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