Domestic Supervisor

London | Other

Domestic Supervisor

Bart's NHS Health Trust - Newham University Hospital

Full Time, Permanent (37.5 hours per week)

Shift pattern 5 over 7 with alternative weekends

£23,437 per annum plus benefits 


Working as a Domestic Supervisor (Patient Ambassador) here means you'll play a critical role in keeping the Hospital running and open. You will supervise, coordinate, motivate, train and work with ward-based cleaning staff and hosts to provide a quality service - this means ensuring your team report for duty in good time and inspect, record, and take action to ensure high standards are maintained. You will also plan and produce duty rosters ensuring that work is correctly prioritised equally throughout the team.


The Patient Ambassadors are responsible for supervising, both the domestic and catering services within their zone. They will report into the Domestic Services Managers.  They will manage a team of ward hosts and cleaners within their allocated zones.


You'll never go out unprepared though - as well as ongoing career development, all our team receive the training, tools, uniform, and vehicles they need to work in this unique and important environment.


What you'll need to do the role:

  • This is a physical role, and the post-holder will be required to be mobile for most of the working day with manual handling being necessary to lift, carry, and operate cleaning machinery.
  • Excellent communication and customer service skills.
  • Good basic education including reading and writing skills.
  • Previous experience supervising a team.
  • Previous experience working within a cleaning service environment / cleaning industry.
  • Good understanding of the importance of hygiene and safety. 


Why Serco

Meaningful and vital work: Working within Facilities Management at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.


A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.


Great people: Hospitals are busy places, and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.


What we offer

  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the general public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
17/02/2023 01:43:00
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