Domestic Team Leader

Wishaw | Other



University Hospital Wishaw, ML2 0DP


Full Time, Permanent (5 over 7 rota (predominantly Monday to Friday)


Rate of Pay: £12.23 Per Hour + Company Benefits 


*Monday to Friday 5 over 7. Majority of shifts will be Mon - Fri however an element of flexibility is required to cover annual leaves or sickness. Shift pattern can be any shift between the hours of 6am to 10pm depending on service delivery.*


Here at Serco, we are looking for a Domestic Team Leader to join our team at Wishaw General Hospital. The department is responsible for the maintenance of a clean, healthy, safe and caring environment for patients, visitors and staff. Wishaw General Hospital has 663 beds based on site of approximately 67,000sqm. As the Domestic Team Leader you will have the responsibility of managing around 70 staff and will play a critical role in keeping the hospital open and running efficiently.



This is a very fast paced, challenging role so you need to be able to think on your feet. This role is mainly Mon - Fri dayshift, however an element of flexibility is required to cover sickness and annual leave on other shifts.



Main Accountabilities


As part of your role, your duties will include ensuring the domestic services are provided to the expected standards as per work schedules, organising and allocating domestic duties to staff ensuring that these duties are carried out to a high standard, assist and liaise with department managers, complete audits and cooperate fully with audit findings, participate in recruitment, training and absence management of all Domestic staff and undertake any other ad hoc duties as prescribed by your manager.


What you'll need to do the role

You'll be customer focused with good communication skills and a flexible attitude to working times and methods. You will also require a good working knowledge of Seco and NHSL working practices and procedures whilst adhering to Health and Safety requirements.


Why Serco


Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.


What we offer


  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied and enjoyable work
  • A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
01/04/2023 02:52:00
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