Duty Manager

Lilleshall | Leisure & Tourism

Job title: Duty Manager

Location: Lilleshall National Sports & Conferencing Centre

Job type: Permanent, full time

Working Hours: 39 per week, between Monday to Sunday, covering earlies and lates + Occasional overnight cover when needed

Salary: £21,785.23 per annum + excellent Benefits

 

 

Here at Lilleshall National Sports Centre our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join the centre.

 

Lilleshall is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Lilleshall provides excellent facilities to Britain's leading sports men and women and is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.

 

 

As the Duty Manager, the purpose of your role will be to manage the facility on a day-to-day basis ensuring all activities are delivered to a high standard, with the health and safety of staff and customers as the first priority and you will deputise for the Leisure Manager as and when required. You will support the management team in building and maintaining positive relationships with onsite partners, hotel guests and neighbours. This role will involve a lot of walking around to the various departments etc.

 

Lastly, you will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers a receive a positive memorable experience.

 

You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts, and excellent development opportunities.

 

 

About you

 

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Lilleshall, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

 

The Duty Manager role is an important role as you will be someone who needs to lead by example and be a role model for those members of staff under you. You will be seen as a self-starter who strives for self-improvement and advise where necessary for areas of development for your staff. Furthermore, you will be expected to be a port of call when an emergency arises.

 

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure Industry, or a service led background.

 

It is desirable that you hold an IOSH Managing Safely Certificate (or be willing to undertake the qualification).

 

 

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

 

Why Serco

 

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

 

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 

 

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

 

What we offer

 

Lilleshall and Serco benefits include:

  • Free Gym membership
  • Staff meal, physio discounts
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied, and enjoyable work
  • A company that recognises your contribution

 

 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Reference
282036-en_GB
Contract Type
Expiry Date
16/12/2022 03:36:00
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