Duty Manager

Location: Bangor Aurora Leisure Complex

Job Type: Permanent, Part Time, between Monday to Sunday, earlies 5.30am, lates 10.30pm

Working Hours: 18.5 hours per week

Salary: £15.17 per hour + Performance related increases up to £16.26 per hour

 

 

Here at Northern Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team.

 

Bangor Aurora Aquatic and Leisure Complex is a £38 m leisure facility which includes the development of Northern Ireland's first FINA standard 50 metre swimming pool and a £15 m investment from the Department of Culture, Arts and Leisure (DCAL) administered by Sport Northern Ireland.  The complex offers an excellent choice of sporting and leisure facilities. Employee benefits include career progression and reduced membership of the sporting and leisure facilities. 
 

In the role of the Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.

 

The role will involve a high level of customer interaction with high profile sport's governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

 

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

 

 

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

  

 

About You

 

The successful candidate will be a passionate and enthusiastic individual who like the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

 

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

 

It is essential that you hold a National Pool Lifeguard qualification, as well as first aid and Pool Plant if possible.

 

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today. 

 

 

Why Serco

 

 
Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

 

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 

 

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

 

  

  

What we offer  

  • Free membership at the Centre plus heavily discounted use of classes and facilities
  • Free safeguarding training and DBS check 
  • Excellent Development and Training Opportunities  
  • 6% employer matched pension contribution
  • 21 days annual leave + public holidays (Pro Rata)
  • Life assurance up to 2x base salary
  • For all Leisure benefits please see Employee Benefits (moreleisure.com)

 #leisurejobs

 

 

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy all relevant positions will be subject to an enhanced disclosure. NCLT adhere to the recruitment of ex-offenders policy, a copy of which can be made available on request A copy of the Access NI code of practice is also available upon request.

 

*Google Chrome is the preferred browser to access Serco careers website*

 

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Reference
294148-en_GB
Contract Type
Expiry Date
18/06/2024 01:19:00
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