e-Scooter Operations Manager

Selly Oak, Birmingham | Other

Salary: £32,000-£40,000

Location: Selly Oak, Birmingham

Hours: Permanent, 40 hours per week



We operate the West Midlands Cycle Hire and e-Scooter scheme on behalf of Transport for West Midlands (TfWM) and the West Midlands Combined Authority (WMCA). We operate 1500 bikes, eBikes and now, following the successful bid for the region's e-Scooters, we are seeking an experienced Operations Manager to join our Birmingham based team.



Reporting to the Contract Manager, this role will see you deliver integrated services across the operational organisation (Control Centre, Mechanics Workshop and On Street Operations), ensure that risk assessments and safe methods of work are in place and complied with, act as the lead operational member of the contract's Major Incident Team, operating as a focal point for the communication of information throughout the operation during key events, emergencies or exceptional operational periods and logistics and supply chain management overseeing the planning, purchasing and storage of parts, spares and assets.


You will also deliver to and under agreed annual budgets, supplying forecasts during the year in line with agreed timetables, track operational performance and safety results, comparing them to establish objectives and KPI's, and taking steps to ensure that appropriate measures are taken to correct unsatisfactory results and continually improve, and motivate direct reports who in turn motivate their teams; aligned with business values and objectives.


You will have 2 direct reports, a Senior Mechanic and a Senior Redistribution Driver.




About You


First and foremost, you will be an experienced Operations Manager with a degree or equivalent qualification in a related field and Six Sigma/Lean Yellow Belt accreditation, or an experienced manager with the right skills and ambition looking for the next step in their career. For the right candidate we can also offer Yellow Belt training as part of the ongoing dedication to training and development for our staff.


It is important that you have experience of managing a diverse and multi-site blue collar workforce, as well as the ability to develop and deliver operational plans.


Excellent customer service, analytical and decision making skills are essential for this role, as well as demonstrable experience of leading and improving service delivery operations.


You should be credible, able to confidently lead client meetings backed up with data, and have proven, quality leadership and people management skills, with a focus on enabling and mentoring.


It would be desirable if you have experience of working with local authority or public sector customers.




Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.




What we offer


  • Up to 6% contributory pension scheme
  • Life assurance up to 2 x base salary
  • 25 days annual leave
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied, and enjoyable work
  • A company that recognises your contribution

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
09/06/2023 02:56:00
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