Employment coach

Coventry | Other

Location: Coventry

Salary: 24k to 27K

Hours: Full-time, Monday to Friday 09:00-17:00

 

Job Coaches will manage, develop and support a caseload of customers, providing encouragement, training, brokerage, and co-ordination of activities including development planning, effective monitoring and guidance that will ensure progression to sustained employment.

The Job Coach will build strong, collaborative working relationship with customers, tailoring the support to their needs, motivating, coaching and challenging them to fulfil their potential and enabling them to secure sustainable employment.

 

What you'll need to do the role
You will need to be able to demonstrate ability and experience of coaching and influencing through previous work and have an empthatic nature with a genuine passion to make a difference to customers.  Experience of working in a performance driven environment is important. The successful applicant must also have knowledge of local job markets and the recruitment sector.

 

Role Requirements:

  • To manage a caseload of jobseekers with the key aim being to overcome any barriers to employment.
  • To support your caseload of jobseekers with getting them the guidance they may need.
  • To develop action plans for your caseload of jobseekers including assisting them write their CV, interview guidance and identifying their key skills.
  • To identify local job opportunities and keep up to date with local job market information.
  • To monitor your caseload of jobseekers overall progression into employment.
  • To carry out any associated paperwork showing attention to detail at all times.
  • To build rapport with job centre and referral partners as necessary.
  • Maintain confidentiality of customer information in accordance with the Data Protection Act /GDPR
  • Ensuring any safeguarding concerns are reported to the Designated Safeguarding Lead
  • General ad hoc administration as and when required by line manager
  • Achieing KPI's for Job outcomes
  • Maintaining and performing above customer service standards set by the DWP

 

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Reference
282237-en_GB
Contract Type
Expiry Date
22/12/2022 03:23:00
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