Employment Relations Advisor (Hybrid)- Birmingham

Daniel Owen are currently recruiting for Employee Relations Advisors on behalf of a Nationwide Facilities Management client based in Birmingham.

Employee Relations Advisor- Facilities Management

Job Type: Permanent- Full Time- 37.5 hours per week

Hybrid- WFH 4 days a week, 1 day in office

Location: Birmingham, B37

Salary: £28,000 to £38,000

Whilst working for this client, you will be joining a team of talented and professional employee relations specialists. Our purpose is to support our Managers to make the company a great place to work. We advise and coach Managers in handling and concluding ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.

Responsibilities/Key Duties:

  • Responsible for managing a case load of various complex ER issues using your knowledge in ER and employment law
  • Managing multiple complex ER cases using and updating the case management system effectively, from receipt of a case through to its conclusion
  • You will deliver a quality service remotely, by given our customers across the UK and Europe a positive and supporting experience as possible by being professional, approachable and empathetic
  • You will have exposure to a wide variety of contracts across many sectors, in both the public and private sectors
  • You will be part of a wider customer service focussed HR Shared Service, our People Support function
  • You will act as an advocate for the People Support team, central HR function
  • You will have the opportunity to collaborate with experts including Legal the management of Early Conciliation and ET claims and Occupational Health teams
  • Conduct ER policy and process reviews and make recommendations for improvement. and driving the implementation of improved services, policies, and procedures.
  • Build relationships with the wider HR team and escalate significant concerns in their business areas.
  • Collaborate with Senior Stakeholders including HR Business Partners, Employee Relations Managers and Head of ER for referral of high risk ER cases.

Requirements for Employee Relations Advisor:

  • Employee Relations knowledge and experience is essential.
  • CIPD qualified desirable but not essential.
  • Shared service centre experience preferable.
  • Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
  • An understanding of HR systems would be an advantage.
  • Up to date working knowledge of current employment law.
  • HR advisory experience, with a good working knowledge of theory and best practice.
  • Experience or working in a unionised environment preferable.Strong understanding and respect for confidentiality.


  • Curious thinker - has an inquisitive mind, researches and asks questions.
  • Strong customer service focus, with excellent written and oral communication skills.
  • Well organised, with ability to work to tight deadlines and excellent attention to detail.
  • Ability to work well in a team and to work on own initiative.
  • Coaching & influencing - uses different approaches and influencing techniques supported by logic, facts and key benefits.
  • Demonstrates resilience - maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
  • Action orientated - demonstrates a readiness to make decisions, take the initiative and originate action.
  • Self-Development. Actively seeks out learning opportunities and feedback on performance.


  • Flexible working
  • Pension Scheme
  • Life Assurance
  • Money-Saving Discounts
  • Employee Assistance Programme
  • Virtual GP
  • Cycle to Work Scheme
  • Employee Shares Scheme
  • Salary Finance options

If you are interested, or would like to know more information, please contact the Daniel Owen Facilities Management team ASAP.


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Daniel Owen Ltd
Daniel Owen Ltd
Contract Type
Expiry Date
30/09/2022 13:56:00
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