Engagement Advisor

Birmingham | Admin/Secretarial/HR






Home Based 

Here at Serco we are recruiting for an Engagement Advisor to join our Employment, Skills & Enterprise team. As Engagement Advisor you will be first point of contact delivering a professional and high-quality customer service on behalf of Serco Employment, Skills and Enterprise (ESE) and its customers. This role involves working within agreed services levels across multiple contracts.

You will will need to use your own initiative as well as follow established procedures, processes, legislation and systems to source information to provide a resolution for the customer. 
Working to monthly targets, as Engagement Advisor you will initiate outbound contact with individuals and businesses to promote the benefits of our current training and skills offer, offering advice and support on how it can support them and securing bookings with a skills coach. The Engagement advisor will also handle inbound enquiries relating to training and skills support, advising individuals and businesses on the programmes available, and securing bookings for training and further support. 


The role is remote/home based, however there will be a need for some travel to our Birmingham based offices for occasional team meetings. This role is subject to contract award. 



What you'll need to do the role
You will have experience of sales calls with lead generation and have the ability to deal professionally with a large volume of outbound calls within a sales environment. 
To be successful in the role you should have customer service experience and/or experience within a tele sales setting. 

You will need to be based in the West Midlands and have the capacity to work from home.



Why Serco
Meaningful and vital work: Working within Employment, Skills & Enterprise at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need to get into employment.
A world of opportunity: It takes a diverse team to support our Citizen Services contracts and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
Great people: You will find yourself interacting with staff, customers and of course your supportive team. You will be a significant part of the Employment, Skills and Enterprise contract and will be making a huge positive difference to our customer's lives.


What we offer
-    Salary circa £20-24k depending on experience
-    Up to 6% contributory pension scheme.
-    Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
-    The chance to make a positive difference to the wider public.
-    Interesting, varied and enjoyable work.
-    A company that recognises your contribution.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
04/02/2023 02:02:00
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