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Engagement Manager
Hybrid - 2 days a week in Solihull with regular site visits.
Full time, Permanent
Salary - £40,000 plus company car
Here at Serco, apprentice programmes form a key part of our Learning and Development strategy. We deliver programmes from Level 2 through to Level 7 internally and through referral partners. We are seeking an Engagement Manager who will specifically support the Learning and Development team in ensuring that our colleagues are aware of the offering, enrolled on the correct programmes and are engaged to achieve brilliant results through completion of these. You will be responsible for engaging with key stakeholders (within Serco business units and referral partners) to promote apprenticeship and learning offerings and achieve/ support start targets against these.
As part of this you'll:
Work with development coaches and the apprenticeship manager to develop robust learning plans for apprentice learners from the start of their programme.
Advise and induct apprentices and support our referral partners in the development and launch of potential new apprenticeships within Serco.
Develop strong relationships with stakeholders across the business to ensure that they are aware of apprentices across their functions, the progress of apprentices and provide support where required.
Deliver information through webinars, roadshows, team meetings and accurate data reporting and internal communications.
Achieve forecasted monthly starts targets and overall objective of 5% of eligible Serco staff on an apprenticeship programme within Serco.
Accurate data reporting against budget forecasting of starts.
Collaborate with other departments and stakeholders to deliver an outstanding experience to leaners whilst on their apprenticeship.
What you'll need to do the role:
Excellent presenting and communication skills, both written and verbal.
Experience/knowledge of apprenticeship delivery and associated regulations.
Stakeholder management.
Experience presenting and delivering to groups.
Caseload/project management experience.
The ability to use own initiative and work independently.
Excellent organisation and time management.
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
25 days annual leave plus bank holidays.
Annual leave purchase scheme.
Up to 6% contributory pension scheme
Free onsite parking.
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.
A company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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