ERP Support Engineer


ERP Support Engineer

ERP Support Engineer x2 - Dynamics AX/365

£30,000 - £40,000 + Benefits

Central London

Our client based in Central London are currently running a significant digital transformation programme, which includes the standardisation of its ERP (Enterprise resource planning) platforms. The ERP programme aims to achieve improved efficiency, streamlining of costs, and more transparent management information.

This organisation have created x2 ERP Support Engineer positions, with the aim of coordinating the project teams in the delivery and support of their ERP platform.


To undertake ERP Operations and Change Management functions for the ERP team on AX/Dynamics 365 specific projects, and the undertaking of project specific tasks as requested. This includes:

  • Desktop Support in a Windows environment working to OLA's
  • Act as the first escalation point for the Service Desk Team
  • Accurately maintain ERP IT Helpdesk system, responsible for reports on trends, identifying common issues
  • Assist with 2nd line technical support and if necessary, escalation to 3rd line application support
  • Ensure testing, packaging and deployment processes are followed for updates
  • Release management of changes and hot fixes
  • Provide app support and troubleshooting
  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
  • The creation and maintenance of high-quality documentation
  • Regular reporting at Stakeholder level
  • Demonstrate ability to communicate effectively to all levels of the business, delegate tasks where appropriate and work under pressure
  • Any other duties reasonably requested by ERP Operations Manager


  • Good operations knowledge of Microsoft Office and Exchange packages
  • Knowledge of ITIL and experience on Service Desk management software
  • Overall sound judgment and Technical knowledge of AX 2012 and D365 Finance and Operations
  • Experience of working within a Project team
  • Experience working with an ERP system at a large multi-national company

This is an opportunity to get involved with a fast-growing business and an exciting digital transformation and technology roll-out programme and help shape the ERP support models for the ERP team objectives.

ERP Support Engineer

ERP Support Engineer x2 - Dynamics AX/365

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Fuse Limited
Additional Benefits
Expiry Date
19/08/2020 12:15:00
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