Estate Services Officer

About the role

We have an opportunity for an Estate Services Officer to join our Estates team, on a full time, permanent basis, working Monday to Friday 0800hrs to 1600hrs. A van will be available for work purposes.

Reporting into the Estates & Grounds Maintenance Manager you will be responsible for managing a team of 11 Gardeners & Cleaners across 12 housing schemes in the South London area, who deliver and maintain an excellent level of cleaning, gardening and grounds services.

You'll be responsible for facilitating and scheduling the delivery of cleaning, gardening and grounds maintenance, ensuring all activities carried out are delivered in line with agreed budgets, compliance with Health & Safety, COSHH and PPE legislation and to the specification and service offer. You'll liaise with customers on site to help identify service improvements, ensure the reporting of repairs, removal of fly tipping and graffiti, reporting of safeguarding alerts. You will ensure the supply and use of all allocated equipment, fleet, materials and any other consumables are in line with Policy, Procedure and legislation.

What we're looking for

We're looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service. You'll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours. You are the sort of manager who has high standards, is both a pacesetter and works collaboratively at all levels.

You should be able to demonstrate:

• Experience of leading and managing remote working teams and staff members, including strong performance management skills.
• Track record of working to agreed standards, specifications and timescales.
• Experience of delivering high quality Estate Services-grounds maintenance, gardening, communal block cleaning, weed-spraying, refuse removal and compliance activities.
• Direct experience of working with customers and customer feedback in a service delivery environment.
• Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g., COSHH, PPE, RIDDOR.
• Experience of budget management, cost control and stock management.
• Excellent communication skills both verbal and written.
• A good level of IT knowledge including Microsoft Outlook, Excel and Word.
• Able to demonstrate Guinness Behaviours.
• Hold a current full UK driving licence and can drive manual gear vehicles.

Desirable Experience & Qualifications:

• Good IT literacy, including Microsoft packages
• Horticulture NVQ, BTEC or relevant professional qualification.
• Institute of Occupational Safety and Health Certification.
• An understanding of service charges.
• Performance management of dispersed teams

What you will get in return:

• A competitive salary, £41,004 per annum (Local market supplement included)
• Work Van and mobile
• Company sick pay after a qualifying period and life assurance
• Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities
• Simply Health cashback scheme
• Employee Assistance Programme, plus more!

Applicants are asked to use their personal statement to respond to the advert and role profile, ensuring that you provide evidence of how you meet the Essential Criteria.

In order to be considered for an interview, you must provide us with your personal statement outlining your skills, knowledge and experience with evidence how these meet the essential criteria in the role profile.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.