Exams Administrator-HMP Dovegate

Uttoxeter | Education

Exams Administrator 

HMP Dovegate - Uttoxeter
Salary: £23,861 - £24,500

Contract: Permenant

Hours: 40 Monday - Friday 08:00 - 16:30


Key Purpose


To coordinate, administer, maintain and develop the examinations and quality assurance

practices for the education and training department at HMP Dovegate. Completion of all

paperwork required meeting internal and external audit requirements.


Following the guidance issued by both the Awarding Body and the College with regard to

assessment practice and the completion of documentation. Full compliance with the

establishment's Quality Assurance systems to ensure consistency and continuous improvement,

liaising with appropriate staff to ensure that systems in support of assessment, verification and

additional support are fully implemented.


Guiding and supporting assessors to ensure quality and consistency of assessment while

undertaking staff development appropriate to the contractual requirements of the post and

the needs of the provision.


The invigilation of exams is also a key role of this post, and as such involves prisoner contact.


As the needs of the College change so the job profile, duties, and location of the role within the

College may be adjusted accordingly.


Key Accountabillities 


Submission of monthly reports to management including but not limited to - Exam pass/fail rates for curriculum areas, attendance data and end of month figures with the relevant examination results within specific timescales. To maintain assessment and verification records for Centre and for inspection purposes. To verify assessment decisions and manage the quality of delivery to ensure criteria and guided learning hours are met. Full coordination, monitoring and invigilation of examinations across the provision. To update and maintain internal and external exams and results databases. Invigilate exams as required. Ensure local and national awarding body procedures linked to the security of examination papers and invigilation are adhered to. Maintain quality systems in line with Awarding Body requirements. Co-ordinate the timely ordering of examination papers, registration, data recording and certification claims for learners. Ensure exam boxes are well maintained and appropriate for use. Work as part of the education team in an efficient and professional manner demonstrating a positive attitude to change and show flexibility in the workplace. To ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially. Maintain accurate records of all actions taken. Ensure you are aware of and work within the legislation of the Health and Safety at Work Act, with particular attention to the safe systems of work applicable to your area. To understand all relevant policies and procedures and provide help and support in all areas of the function as required by your line manager. Assist in other area(s) of the prison when instructed and directed by senior management. Adhere to the sickness reporting guidelines set out at induction. Undertake other duties as directed by senior management.




Training, Assessment and Quality Assurance Level 3

Level 3 Award in Education and Training (Previously PTLLS)

Advanced ECDL/Computer Qualification in office-based applications.


ECDL/Computer Qualifications at Level 2

Grade C, Level 2 equivalent or above in Maths and English



Have proven experience of working in an environment that demands strong interpersonal, oral and written communication skills.

Have demonstrated flexibility and the ability to work to deadlines and under pressure. ü To provide own solutions to problems.

Ability to work as a team member, forming excellent relationships.

Experience of a custodial environment would be an advantage.


Skills and Abilities:

Able to form good working relationships.

Efficient and accurate Data entry.

Computer literate across office based applications.

Experience of data analysis.

Responds to identified needs by undertaking self-directed learning, research and training as required.

Establishes internal/external links as required.

Additional/special features of the role

To liaise with education staff.

To develop and devise new ways of working/streamlining practices

To keep up to date with national developments in curriculum and awarding body, JCQ and Ofsted requirements

To keep accurate and timely records

Adhere to Data Protection and Security at all times.

Completion of mandatory training.

Excellent IT, written and oral communication skills

Self-motivate and able to work independently

Excellent organisational skills

Ability to demonstrate excellent communication skills and the ability to relate to a wide range of people.

Ability to lead meetings.

Ability to manage a constant workload with conflicting demands to achieve timely targets

Commitment to quality of service

 An enthusiastic approach within a target orientated environment

Commitment to high professional and personal standards of work and of conduct


Why Serco

A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.


What we offer

Pension upto - 6%
Employee Assistance Programme
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
A safe and supportive culture
A company passionate about diversity and inclusion



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/07/2024 01:14:00
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