Experience Design Associate
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.
ExperienceLab is Serco's people-centered design and innovation agency - a global brand across 4 locations. ExperienceLab's vision is a world better designed for everyone. We're creating it by bringing human insight to life.
The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA.
The ideal candidate should be able to establish effective relationship with a wide range of stakeholders inside and outside their immediate working environment, valuing the contributions from others and leveraging networks across the whole of Serco, and always alert to the customer's point of view and demonstrates a sense of urgency.
This role will be based in our Dubai support office, however, we are open to consider candidates who would like to be based in our Saudi support office.
Undergraduate degree and or master in a related subject, for example Psychology, HCI, Service Design, Product Design or similar.
Strong communication skills both verbal and written.
Ability to work collaboratively and communicate with clients about design methodologies and artefacts.
Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc.)
What's in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.