Experience Design Lead (Talent Pool)
Make a difference every day
The Job Opportunity
At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.
ExperienceLab is Serco's people-centered design and innovation agency - a global brand across 4 locations. ExperienceLab's vision is a world better designed for everyone. We're creating it by bringing human insight to life. The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA.
The Experience Design Lead carries out complex day-to-day activities related to ExperienceLab's core capabilities.
What we are looking for in our candidates:
A minimum of 5 years of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Take pride in what you do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.