Facilities Management Coordinator

Facilities Management Coordinator  
Office Based, 5 days in Bristol Office 
Full Time, 37.5 Hours, Permanent 

Band 6 - £26,000 plus benefits  


Are you great with people and looking for a role where you can make a real impact? 


At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we're looking for a Facilities Management Coordinator to join our team. 


You'll be part of a supportive team based at a brand-new office in Bristol, the key purpose of the role is to support the Facilities Management Lead in the day to day running of the HAAS estate by providing professional FM support to internal & external colleagues, customers, visitors, and contractors. 


Key Accountabilities 



  • Day to day point of contact for all reactive maintenance matters  

  • Responsible for the smooth running of Park House the main contract HQ.  

  • Day to day point of contact with CS facilities helpdesk.  

  • Arrange any remedial/advisory works.  

  • Maintaining register of certifications obtained.  

  • Assist with any site closures or relocations.  

  • Manager of cleaning, security and waste and recycling contracts.  

  • Ensure that all H&S notice boards and signage are up to date.  

  • Capture all Accidents / Near misses on Assure.  

  • Work with the H&S Compliance Manager to identify risks and record/ 

  • Monitor any agreed action to be taken to remove the risks identified.  

  • Support FM to ensure all workplaces are safe, compliant, and pleasant workspace for all occupants & users.  

  • Issuing of staff access ID cards.  

  • Maintain expenditure within budget.  

  • Authorisation of rent, rates, service charge and utility invoices  

  • Contribute towards monthly management packs including a P&L Overview.  

  • Raise shopping carts ensuring all coding is correct. 

  • Timely & accurate One Card spend, detailed descriptions, on time validations with the correct GL/WBS codes as per budgets.  

  • Oversee any scanning and postage requirements.  



 What are we looking for? 




  • PC literacy, use of Microsoft Office  

  • Previous administration/reception experience  

  • Self-motivation and ability to manage time and priorities well  

  • Ability to communicate to all levels across the business.  

  • Analytical and logical approach to problem solving  

  • Strong teamwork skills   

  • An understanding of Facilities Management   

  • Strong written and verbal communication skills  

  • Ability to work as part of a team  




  • Experience of running a maintenance helpdesk.  

  • Ability to remain calm under pressure.  

  • Ability to communicate effectively and professionally at all levels  

  • Experience in using Concept Evolution/MRI/other Facilities systems  



All candidates will be required to pass a BPSS check which will involve a full DBS check and references. 




What we offer: 


  • Up to 6% contributory pension scheme  

  • Free parking on site / 5-minute walk from public transport links 

  • A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more  

  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.  

  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.   

  • Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.  


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/07/2024 01:20:00
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