Facility Manager

Birmingham | Leisure & Tourism


Locations: Cocks Moors Woods Leisure Centre, B14 6ER & Ladywood Leisure Centre, B16 8TR

(two positions)

Salary: £30,000 - £31,500

Contract Type: Permanent, full time 




Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. Our mission is to encourage our communities to participate in physical activity in a safe, clean, fun and friendly environment. 


To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for an experienced Facility Manager to join the team.  


This role will see you will lead, manage and be responsible for a single site Leisure Centre supporting the Partnership Manager in developing the commerciality of the facility. You will provide effective leadership to the Duty Manager team with a clear focus on staff engagement and performance management.  


In addition to this, you will implement and manage a robust health & safety culture, develop, agree, and manage a robust strategy and annual plan to meet the contractual requirements and business targets, ensure effective financial management is in place to achieve profit and cash targets, conduct regular team meetings, monitoring and taking action to ensure business targets are met and ensure the day to day running of the service is maximised to performance and use of equipment and labour. 

Another aspect of this role will be to develop the appropriate suite of KPI's and using the data to drive decision making and operational improvements, maintain strong working relationships with stakeholders, both internal and external, provide excellent leadership and management so all employees understand and adopt the wider strategies and plans and are motivated to achieve their objectives. 


Serco manages these facilities on a day-to-day basis on behalf of the Trust. 

What you'll need to do the role 


First and foremost, you will be an experienced Facility Manager from a sporting, leisure, or hospitality background.  


You should have a strong background in staff management, excellent customer service skills and be able to effectively motivate a team. 


It would be beneficial if you hold NPLQ and/or Pool Plant qualifications.  



Why Serco 


Meaningful and vital work: Working within Leisure at Serco means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 


A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 


Great people: Our staff are dedicated to provide the best possible service for our customers and we welcome those who take similar pride in their work. 



What we offer 


  • Up to 6% contributory pension scheme 

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships. 

  • The chance to make a positive difference to our customers 

  • Interesting, varied and enjoyable work 

  • A company that recognises your contribution 

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.


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Contract Type
Expiry Date
16/06/2023 02:51:00
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