Family's First Assistant

Thamesmead | Other

Family's First Assistant

HMP Thameside

Full time, 40 hours

Salary: £22,500 plus £6,200 LW


Here at Serco, we're looking for a Children's Activity Assistant to join us at HMP Thameside, London, Category B prison. The job holder will be responsible for arranging and facilitating events that maintain and develop the relationship between fathers and their children whilst in custody. The successful post holder will work as part of a team, reporting to the Resettlement Manager. Their role will be to work with parents and children to maintain family ties in custody through bespoke events. They will also be the point of contact for child safeguarding referrals where required.


Some of the key responsibilities for the role involve the following activities and duties:


  • Design and deliver bespoke sessions aimed at maintaining and developing family ties for prisoners during their time in custody
  • Manage applications from prisoners to attend family's first sessions i.e Baby Bonding, Toddler Time, Neurodiversity sessions etc
  • Deliver Story Book Dads programme and complete associated admin tasks
  • Create surveys for CMS collating feedback from prisoners on sessions attended
  • Contribute to Serco publications with articles and reviews of Family's First events i.e. Reducing Reoffending Magazine
  • Work in partnership with leads from other areas to ensure the needs of prisoners and specific families are met ie those with neurodivergent conditions that require additional support with accessing visits
  • Make any safeguarding referrals to local authority and liaise with Public Protection Clerks and Security to provide any information regarding those that pose a risk to children - referrals may be received from search or visits staff following any incidents or concerns observed in the hall during a visit
  • Work with key stakeholders to ensure through the gate and resettlement pathways are available for prisoners and their families upon release, making referrals as necessary.
  • Create and update induction materials for prisoners on EDC to advise what sessions and support is available through the Family's First team


The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.



What you need to do the job:


This is a great opportunity for an individual who has proven experience in resettlement. It is essential that they have a clear understanding about safeguarding and public protection. Additionally, the ideal candidate will have previous experience in children's social care, however this is desirable and not an essential requirement.



Why Serco



Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 



What we offer


  • 25 days holiday plus 8 bank holidays
  • Up to 6% contributory pension scheme
  • Serco's Benefits Package that includes offers and discounts
  • An autonomous and supportive culture
  • Working in a tight knit, friendly team environment 
  • The chance to make a positive difference to public sector services



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
05/10/2023 02:26:00
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