Field Operations Manager

Midlands | Other

Field Based - Travel across Midlands

Permanent, Full Time

£38,000 per annum + Excellent Corporate Benefits Package


Here at Serco, we are looking for a Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. 


This is a crucial role, providing clear management to Housing Officers and Maintenance Operatives in their provision of service user services and property maintenance services. You will provide accountability to the Head of Field Operations for all accommodation service user support activities and property maintenance services within the respective region; provide leadership and strategic direction to the Housing Officers and Maintenance Operatives within their allocated portfolio; and work with the other Management Team members to deliver outstanding and effective service.


As a key member of the Operations Management Team you will be responsible for ensuring:


  • Compliance with the AASC contract, company policies, processes and procedures for designated area of responsibility, through management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.


  • All properties within their allocated area of the property portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met.


  • Provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.


What you'll need to do the role 


First and foremost, you will have proven people management skills and the ability to analyse date and produce accurate timely reports.


This is a field based role, so you must be willing to travel and undertake out of hours and on-call requirements (All mileage incurred during the course of the working day is calculated as commercial, however the commute to and from home to the is at the employee's expense).


Why Serco


Meaningful and vital work - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives.


A world of opportunity  - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


What we offer


  • Pension - 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • The chance to make a positive difference
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.




Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
09/12/2023 01:34:00
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