Field Operations Manager

Merseyside | Other


Serco - AASC 

Permanent, Full Time - travel across Merseyside 

£39,250 per annum + Car & Excellent Corporate Benefits Package


Due to significant growth, we are looking for 2 Field Operations Managers to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). We focus on providing a high standard of accommodation for the service users we house through a combination of both reactive and planned maintenance, completed by our team of multi skilled maintenance operatives and approved contractors.


This is a crucial role, providing clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance services and service user support services. You will provide accountability to the Head of Field Operations for all property maintenance services and any service user support services within the respective region; provide leadership and strategic direction to the Housing Officers and Maintenance Operatives within their allocated portfolio; and work with the other Management Team members to deliver outstanding and effective service.


As a key member of the Operations Management Team you will be responsible for ensuring:


  • Compliance with the AASC contract, company policies, processes and procedures for designated area of responsibility, through management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.


  • All properties within their allocated area of the property portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met.


  • Provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.


What you'll need to do the role 


First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate timely reports. A background in managing multi skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets, would also be beneficial.



Why Serco


A place you can make an impact  - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives.


A place you can count on  - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


A place for you  - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


What we offer


  • Pension - up to 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the Immigration sector
  • A company passionate about diversity and inclusion
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
  • A safe and supportive culture




About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
02/08/2024 01:08:00
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