Field Service Engineer


The Field Service Engineer will be expected to; 

  • Provide quality support to our customers through courteous and knowledgeable communication 
  • Ensure all jobs are attended to and repairs completed within the contracted service level agreements 
  • Attend follow up calls in a timely manner to complete repairs where additional parts have been ordered 
  • Attend and complete scheduled planned maintenance service as instructed by the business 
  • Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time and within allocated timeframe 
  • Maintain and control the highest standard of service and repair made to machinery 
  • Ensure that all Health and Safety rules and procedures are adhered to at all times 
  • Follow all technician procedures issues and ensure they are understood and adhered to 
  • Update all jobs in “real time” on our central database system, SERVICESMARTPro (SSP), and follow working procedure to ensure correct data is captured 
  • Provide accurate and detailed reports upon every site visit to maintain integrity of asset data across our customer sites and within SSP 
  • Ordering parts via SSP to complete breakdown calls 
  • Booking in/out parts to ensure van stock re-ordering levels are adhered to and parts correctly replenished
  • Help develop more efficient systems of work and/or to use any resultant change  
  • Regularly view vehicle conditions and ensure it is kept tidy internally and externally to promote the quality brand 
  • Attend company service and business review meetings 


Required Skills & Capabilities 

  • An enthusiastic and positive personality 
  • Exemplary customer service skills
  • Excellent communication skills  
  • Physically fit and able to carry out manual handling tasks i.e. lifting industrial battery packs 
  • Experience in the safe use of standard hand tools i.e. spanners, screwdrivers etc. 
  • Experience in the safe use of electrical tooling i.e. powered drills, angle grinders etc. 
  • Experience in the safe use of lifting equipment i.e. trolley jacks, lifting slangs etc. 
  • perience in the safe use of hot work equipment i.e. blow torches, heat guns etc. 
  • The capability to safely use walk behind and ride on industrial cleaning equipment of various power sources in a company or customer environment and in public areas such as supermarkets, shopping centres, car parks etc. and be able to instruct and train operators on the safe use of them 
  • Able to work under pressure and deliver a quality repair 
  • Able to work on own initiative (self-motivated) 
  • Excellent time management skills and capable of prioritising workload 
  • Ability to organise and manage multiple priorities/methodical
  • Excellent attention to detail  
  • Good IT skills and competent in using a tablet 
  • Familiar with computerised reporting system 
  • Flexible 

Qualifications/Previous Experience Essential: 

  • Electro/mechanical experience 
  • Electrical and mechanical fault-finding experience 
  • Full driving licence 
  • Experience in using electrical, electronic and mechanical tooling 



  • Experience of repairing industrial floor cleaning machinery 
  • Experience of PAT testing 
  • Industrial battery experience 
  • IC Engine Experience including Petrol, Diesel and LPG 
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IC1 - FSE (Essex)
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