Field Service Engineer

The Field Service Engineer will be expected to;

Provide quality support to our customers through courteous and knowledgeable communication
Ensure all jobs are attended to and repairs completed within the contracted service level agreements
Attend follow up calls in a timely manner to complete repairs where additional parts have been ordered
Attend and complete scheduled planned maintenance service as instructed by the business
Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time and within allocated timeframe
Maintain and control the highest standard of service and repair made to machinery
Ensure that all Health and Safety rules and procedures are adhered to at all times
Follow all technician procedures issues and ensure they are understood and adhered to
Update all jobs in “real time” on our central database system, SERVICESMARTPro (SSP), and follow working procedure to ensure correct data is captured
Provide accurate and detailed reports upon every site visit to maintain integrity of asset data across our customer sites and within SSP
Ordering parts via SSP to complete breakdown calls
Booking in/out parts to ensure van stock re-ordering levels are adhered to and parts correctly replenished
Help develop more efficient systems of work and/or to use any resultant change
Regularly view vehicle conditions and ensure it is kept tidy internally and externally to promote the quality brand
Attend company service and business review meetings

Required Skills & Capabilities

An enthusiastic and positive personality
Exemplary customer service skills
Excellent communication skills
Physically fit and able to carry out manual handling tasks i.e. lifting industrial battery packs
Experience in the safe use of standard hand tools i.e. spanners, screwdrivers etc.
Experience in the safe use of electrical tooling i.e. powered drills, angle grinders etc.
Experience in the safe use of lifting equipment i.e. trolley jacks, lifting slangs etc.
perience in the safe use of hot work equipment i.e. blow torches, heat guns etc.
The capability to safely use walk behind and ride on industrial cleaning equipment of various power sources in a company or customer environment and in public areas such as supermarkets, shopping centres, car parks etc. and be able to instruct and train operators on the safe use of them
Able to work under pressure and deliver a quality repair
Able to work on own initiative (self-motivated)
Excellent time management skills and capable of prioritising workload
Ability to organise and manage multiple priorities/methodical
Excellent attention to detail
Good IT skills and competent in using a tablet
Familiar with computerised reporting system
Flexible