Fire Station Manager

NEOM | Other

Fire Station Manager
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking for Person in-charge with the overall operational management of a fire station(s) and all associated Fire & Rescue functions. Accountable to nominated Line Manager for service provision. 

Provides operational incident response both at an advisory and strategic level to Client if required based on the severity of the emergency event
 

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 

 

This role is part of the Fire and Rescue Service Operations in Saudi Arabia.  

 

Key Accountabilities 

  • This role reports directly to the Director of Emergency Services Middle East. Unless further restructured in the future.
  • This role may in-directly/directly report to such positions, when required, as:Area Managers - Emergency Services, Group Managers - Emergency Services, Chief Fire Officer
  • Responsible for managing, coordinating & directing all Fire & Rescue services related to emergency incidents and preparedness based on the identified credible scenarios;

  • Responsible for the identification and management of sufficient resources to meet the needs of all identified credible scenarios both in terms of personnel and equipment;

  • Responsible for the effective management of all Fire & Rescue resources for given locations. This is inclusive of engaging and working with other internal/external stakeholders to ensure service continuity;
    Where required take up positions within their own organisation to ensure service continuity

  • Responsible for maintaining client relationships and integrating into their service delivery team. Attending meetings and resolving issues within their remit and escalating where required.

  • Responsible where required for planning budget expenditure requirement for approval of all Fire and Rescue resources and service delivery against agreed budgets;

  • This position may be required to carry out other tasks from time to time as directed by the line manager or a member of the Senior Management Team

     

  • Support in preparation of reports and data analysis of Talent frameworks. 
  • Coordination with relevant stakeholders for high potential programmes, including planning, reports, meeting invites, and programme monitoring. 
  • Coordination of the SME Graduate Programme ensuring top graduates are sourced from local and international universities, relevant screening processes used, appropriate induction plans in place, assist with programme design and success reviews. 
  • Coordinate and support the annual Colleague Engagement survey project plan to ensure successful rollout and completion 
  • Support in preparation of the annual wellbeing calendar, publishing across SME and ensure up take of events and initiatives through engaging communication plans 

 

Specific Requirements (What we are looking for in our candidates) 

  • 8 to 10 years experience in fire/rescue services including two (2) years in a supervisory position. 
  • 2 of the last 5 years must have been spent in an equivalent position. 
  •  Middle East work experience is desirable.
  • Proficient in Microsoft Office work suite (Desirable).
  • Languages - English Oral/Written (Essential), Arabic Oral/Written (Desirable).
  • Valid light vehicle operator license in country of origin and ability to obtain equivalent in the Kingdom of Saudi Arabia (Essential).
  • Valid heavy vehicle operator license in country of origin and ability to obtain equivalent in the Kingdom of Saudi Arabia (Desirable).
  • Certified 'Medically Fit' for the role (Essential).
  • Education - Twelve (12) years formal education. (College Graduate)
  • Specialized Qualifications - Applicants shall be certified competent in role and qualified to a minimum of those qualifications stated below:
  • Fire Officer IV (or equivalent)
  • Fire Inspector III (or equivalent)
  • Plan Examiner I & II (or equivalent)
  • Incident Command
  • Risk Management
  • Site / Asset Management
  • Line Management
  • English Level 5
  • Budget & Finance

 

 

What's in it for you? 

  • At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 
  • Competitive monthly pay and allowances that are commensurate with the role and industry standards 
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

 

Join Us 

  • At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
  • Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Job Title
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

(role) We are looking for a Talent Coordinator to support our Talent Centre of Excellence team with operational activities and projects related to Talent Management, Colleague Experience, Diversity and Inclusion (including Nationalisation), Leadership Development and Employee Wellbeing.  

 

(soft skills) The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 

 

(contract/location) This role is part of the finance team and will be based in our corporate office in Dubai.  

Key Accountabilities (Key elements of the job) 

  • Support the Talent and Colleague Experience team in all projects and deliverables. 
  • Support in preparation of reports and data analysis of Talent frameworks. 
  • Coordination with relevant stakeholders for high potential programmes, including planning, reports, meeting invites, and programme monitoring. 
  • Coordination of the SME Graduate Programme ensuring top graduates are sourced from local and international universities, relevant screening processes used, appropriate induction plans in place, assist with programme design and success reviews. 
  • Coordinate and support the annual Colleague Engagement survey project plan to ensure successful rollout and completion 
  • Support in preparation of the annual wellbeing calendar, publishing across SME and ensure up take of events and initiatives through engaging communication plans 

 

Specific Requirements (What we are looking for in our candidates) 

  • Ideally a degree holder in Human Resources/ administration or any related discipline. 
  • Excellent MS Office skills (PowerPoint, Word, Excel, Visio, Power Bi) - proficient in word processing, developing presentations, reports and compiling documents into standard formats. 
  • 1-2 years minimum experience in HR/Admin background 
  • Advanced MS Office skills is essential as well as presentation abilities and MS Power Point skills 
  • Strong analytical skills and MS Excel skills 
  • Certified Lean Six Sigma Yellow / Green / Black Belt preferred. 
  • Someone who embraces diversity, fosters equity, respect and belonging in our workplace  

 

What's in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards 
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

 

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

 

We take pride in what we do

 

Fire Station Manager - Success Profile

 

 

Reporting to

Typically to the Director of Emergency Services or a Project Lead

Division / Function

Serco Middle East / CSHD

Base location

Middle East, KSA

Date

November 2023

Job ID

50007756

Job family

Department Management

Band / Level

 18

Serco Leadership Tier

Managing a Team within a capability

 

 

Section 1: Role and organisational context

 

 

Key purpose

Person in-charge with the overall operational management of a fire station(s) and all associated Fire & Rescue functions.

 

Accountable to nominated Line Manager for service provision.

 

Provides operational incident response both at an advisory and strategic level to Client if required based on the severity of the emergency event.

 

Structure and reporting relationship

This role reports directly to the Director of Emergency Services Middle East. Unless further restructured in the future.

 

This role may in-directly/directly report to such positions, when required, as:

  • Area Managers - Emergency Services
  • Group Managers - Emergency Services
  • Chief Fire Officers

 

 

 

Section 2: Role essentials

 

 

Based on the specific requirement of the role

 

Key accountabilities

  • Responsible for managing, coordinating & directing all Fire & Rescue services related to emergency incidents and preparedness based on the identified credible scenarios;
  • Responsible for the identification and management of sufficient resources to meet the needs of all identified credible scenarios both in terms of personnel and equipment;
  • Responsible for the effective management of all Fire & Rescue resources for given locations. This is inclusive of engaging and working with other internal/external stakeholders to ensure service continuity;
  • Where required take up positions within their own organisation to ensure service continuity.
  • Responsible for maintaining client relationships and integrating into their service delivery team. Attending meetings and resolving issues within their remit and escalating where required.
  • Responsible where required for planning budget expenditure requirement for approval of all Fire and Rescue resources and service delivery against agreed budgets;
  • This position may be required to carry out other tasks from time to time as directed by the line manager or a member of the Senior Management Team.

 

Essential technical and professional skills, knowledge and qualifications

Essential Technical and Professional

  • 8 to 10 years experience in fire/rescue services including two (2) years in a supervisory position.
  • 2 of the last 5 years must have been spent in an equivalent position.
  • Middle East work experience is desirable.

 

Knowledge

  • Proficient in Microsoft Office work suite (Desirable).
  • Languages - English Oral/Written (Essential), Arabic Oral/Written (Desirable).
  • Valid light vehicle operator license in country of origin and ability to obtain equivalent in the Kingdom of Saudi Arabia (Essential).
  • Valid heavy vehicle operator license in country of origin and ability to obtain equivalent in the Kingdom of Saudi Arabia (Desirable).
  • (Any additional qualifications or equivalencies will be reviewed on a case-by-case basis)

 

Qualifications

  • Certified 'Medically Fit' for the role (Essential).
  • Education - Twelve (12) years formal education. (College Graduate)
  • Specialized Qualifications - Applicants shall be certified competent in role and qualified to a minimum of those qualifications stated below:
  • Fire Officer IV (or equivalent)
  • Fire Inspector III (or equivalent)
  • Plan Examiner I & II (or equivalent)
  • Incident Command
  • Risk Management
  • Site / Asset Management
  • Line Management
  • English Level 5
  • Budget & Finance

 

Additional / special features of the role

  • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
  • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
  • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
  • Ensure compliance and adherence with all training requirements of Serco at all times, whilst in employment
  • Report any accidents, incidents, breaches or potential breaches to appropriate management or through the Serco speak up process.

 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

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Reference
294758-en_GB
Contract Type
Expiry Date
31/07/2024 01:17:00
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