FM Administrator

Uttoxeter | Admin/Secretarial/HR


HMP Dovegate

Uttoxeter, ST14 8XR

Full Time, Permanent (40 hours per week)

£26,916 per annum plus benefits


Here at HMP Dovegate, it takes a whole team of people to keep the facility safe, secure and in proper working order. We are currently recruiting for a FM Administrator to join our team who will be responsible for ensuring all supporting administration elements of the contract are maintained and completed to support contract delivery.


Working in Custodial is an intensely pressurised environment so you must also be confident in your ability to communicate effectively, with a high level of customer service skills. As our FM Administrator, you will operate the FM helpdesk utilising the CAFM system and be the initial point of contact and provide regular updates to those who have logged issues. You will support the FM Manager with procurement activity both locally and within the framework provided by the procurement lead.


You'll work closely with the wider contract team to ensure seamless operations and help maintain accurate asset information within the CAFM system, keeping all data current and reliable. Additionally, you'll generate reports and forecasts based on the CAFM system data, providing valuable insights for decision making.


What you'll need to do the role:

  • Effective communication skills, both written and verbal, with ability to converse to all levels across the business.
  • PC literate, with use of Microsoft Office.
  • Competent knowledge of CAFM systems.
  • Good analytical and organisational skills.
  • Self-motivation and ability to manage time and priorities well.
  • Analytical and logical approach to problem-solving.
  • Sound understanding of Facilities Management.


Why Serco

Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.  


What we offer:

  • Up to 6% contributory pension scheme.
  • Free onsite parking.
  • Exclusive access to onsite fitness facilities.
  • Subsidised meals.
  • Blue Light discounts.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000. 


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


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Contract Type
Expiry Date
31/07/2024 01:18:00
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