FM Administrator

Doncaster | Admin/Secretarial/HR

FM Administrator

Serco: HMP Doncaster

Permanent, Full Time

£26,917 per annum + Excellent Corporate Benefits Package


We are currently recruiting for a FM Administrator to join our team who will be responsible for ensuring all supporting administration elements of the contract are maintained and completed to support contract delivery.


Working in Custodial is an intensely pressurised environment so you must also be confident in your ability to communicate effectively, with a high level of customer service skills. As our FM Administrator, you will operate the FM helpdesk utilising the CAFM system and be the initial point of contact and provide regular updates to those who have logged issues. You will support the FM Manager with procurement activity both locally and within the framework provided by the procurement lead.


You'll work closely with the wider contract team to ensure seamless operations and help maintain accurate asset information within the CAFM system, keeping all data current and reliable. Additionally, you'll generate reports and forecasts based on the CAFM system data, providing valuable insights for decision making.


Whilst the hours of the role are predominantly 08.00 am to 16.30 PM Monday to Friday. for the right candidate, a flexible working solution or change of hours maybe be considered, if it meets the business needs. This role is a central part of FM Delivery at HMP Doncaster, and we are looking for a dynamic person who can support the FM function and make a real difference and we offer further development opportunities for the right individual.


What you'll need to do the role


  • Effective communication skills, both written and verbal, with ability to converse to all levels across the business
  • Excellent PC skills, with use of Microsoft Office,  excellent excel skills , and report writing
  • Knowledge of payroll systems and processing
  • Knowledge of purchasing systems
  • Competent knowledge of CAFM systems preferable and the ability to become a subject matter expert
  • Good analytical and organisational skills
  • Self-motivation and ability to manage time and priorities well
  • Analytical and logical approach to problem-solving
  • Sound understanding of Facilities Management
  • Ability to work weekends when required
  • Experience of working to contractual obligations
  • Customer focused
  • The ability to take minutes at meetings as and when required
  • Proven ability to work with sensitive and restricted information at all levels of the business
  • The ability to work effectively with onsite Deputy Managers and wider members of the team
  • The ability to carryout contractor inductions


Why Serco


A place you can make an impact - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives. 


A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.


What we offer


  • Up to 6% contributory pension scheme
  • A company passionate about diversity and inclusion
  • The chance to contribute to innovation in the immigration sector
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
  • Serco ShareSave - where employees can own a part of the company and invest in their future
  • Subsidised meals
  • Team building days & volunteer days


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
01/08/2024 01:07:00
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