FM Office Manager


    FM Office Manager

    Skynet - all sites across Wiltshire and Hampshire

    Full Time, Permanent

    Competitive salary plus benefits 


    Serco Defence delivers a wide range of support to the prestigious Skynet contract providing secure satellite communication services to the UK Government and Armed Forces. We have an exciting opportunity for an Office Manager to join our team. This role will play a key role within the Skynet contract responsible for assisting with the delivery of the FM Estate and the Skynet contract.


    Main responsibilities of the role include:

    • Supporting the FM Department on financial, procedural and subcontractor management where appropriate, in compliance with the SMS.
    • Develop specialist reports and provide detailed reports to Head of FM Services and FM Manager (West) on financial spend, commitments, and latest best estimates for their department.
    • Provide Administration Support, as directed by the Contract Administration Manager
    • Manages administration support to the FM organisation in the West.
    • Assists with monitoring of the contract KPI's for Skynet FM.
    • Provide statistical information and meetings reports for line management on FM services.
    • Prepare and issue contract documentation for tenders and contracts.
    • General administration support to the FM team.
    • Manage MOC Hawthorn hospitality, meeting room, catering, and housekeeping services in respect of Customer Services and staff requirements.
    • Manage own departments work instructions and procedures in accordance with the quality plan and assist with updating FM procedures as necessary.
    • Managing site cleaning at Colerne and Hawthorn.
    • Build and maintain strong relationships with internal and external customers and key business stakeholders and developing strategic customer relationships.


    What you'll need to do the role:

    • Excellent communication skills with the confidence and ability to deliver formal reports and presentations to both clients and company management.
    • Strong management and leadership skills.
    • Programme and project management experience.
    • Exceptional organisational skills and experience of successful service delivery.
    • Excellent Microsoft Office skills.
    • Knowledge across all business functions including finance, business development, HR, and communications.
    • Full UK Driving Licence.
    • Ability to achieve SC Clearance prior to appointment.


    What we offer

    • Up to 6% contributory pension scheme
    • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
    • A safe and supportive culture
    • Interesting and enjoyable work
    • A company passionate about diversity and inclusion
    • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities


    Why Serco

    Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK's Armed Forces. Whether you're joining us from the military or from a civilian background, you'll take great pride in supporting the military and the care we take of our defence customers.


    A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that's in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations, from apprenticeships to chartered statuses.


    Great People - Within Serco you'll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation. We are proud of who we are as individuals - and of how we come together as one team.


    About Serco

    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


    We're also a signatory of the UK Government's Women in Defence Charter



    Please click on the apply button to be taken to our careers website.


    Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


    We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 


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    Contract Type
    Expiry Date
    07/10/2022 06:25:00
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