Front Desk Administrator

Swindon | Other

Front Desk Administrator JSCSC

UK Defence Academy, Swindon, SN6 8LA

Full time, permanent

£22,571.00 per annum plus benefits


Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.


Serco have an exciting new role as a Front Desk Administrator. You will provide an efficient reception service for staff, students and visitors attending Joint Services Command and Staff college (JSCSC).



Key Accountabilities:


  • Provide reception services to all staff, students and visitors to the JSCSC - dealing with wide ranging issues or forwarding to relevant team as necessary.
  • Will be trained to help cover at the main gate
  • Allocating accommodation on the in-house system as per nominal rolls or adhoc requests received by DA Accommodation.
  • Prepare envelopes to include room keys and PIC cards as necessary.
  • Prepare invoices, take payments, issue room keys.
  • Liaise with ESS Housekeeping regarding any changes to bookings that could have a knock-on effect for them (late departs, walk-ins, early departs etc).
  • Check in all visitors on Agilysys, once key has been issued.
  • Cash off any payments (cash or credit card slips to be put in Petty Cash tin).
  • Keep record of any Visitor Access cards that are issued ensuring their return when the visitor departs.





What you'll need to do the role:

  • Good level of general education.
  • Excellent customer service skills
  • Professional and engaging communication using a variety of methods (spoken, written). 
  • PC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential).



The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:


  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.


 What we offer:


  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.



To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 



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Contract Type
Expiry Date
31/05/2024 01:13:00
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