Front of House Co-ordinator

Shrewsbury | Leisure & Tourism

Location: Shrewsbury Sport Club

Contract Type: Permanent
Working hours: 37 hours per week, between Monday to Sunday
Salary: £25,080 per annum + Commission


Here at Shropshire Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a full time Front of House Co-ordinator to join our centre.


The purpose of the role will be to lead all commercial elements, bookable activities and health and fitness sales at the Shrewsbury Sports Village. This is a brand new and exciting role that will see you planning and delivering a safe, fun, and engaging programme including holiday clubs, soft play programmes and parties as well as maximising booking spaces and driving health & fitness sales. At all times you will help create a community and always deliver excellent customer service.


The reason for the role is to strengthen our approach to all commercial elements at the Shrewsbury Sports Village and to accommodate for the ever-changing demand in children's activities across the community and to support the Facility Manager with Stakeholder relationships.


This is a hands-on role, which will see you directly managing the reception team, delivering training, and supporting the day to day running of the centre, reporting directly to the Facility Manager.
You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.


Serco manages these facilities on a day-to-day basis on behalf of the Trust
About you
We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.
It is desirable that you hold any customer service qualifications as well.


If you feel you meet the above criteria, please apply today!
Why Serco
Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 


A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 


Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 


What we offer


  • Free membership at the Centre plus heavily discounted use of classes and facilities.
  • Free safeguarding training and DBS checks 
  • Excellent Development and Training Opportunities with our in-house Aquatic Training Academy
  • 6% employer matched pension contribution
  • 21 days annual leave (Pro rata for part time) + Public Holidays
  • Life assurance up to 2x base salary
  • For all Leisure benefits please see Employee Benefits (



Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.


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Expiry Date
31/07/2024 01:13:00
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