Governance Administrator

Uttoxeter | Admin/Secretarial/HR

Salary: £24,068.00 to £24,670.00

Contract: Permanent 

Hours: 40 Hours PW - Mon-Fri


Key Purpose

The post holder will be responsible to effectively plan and deliver a comprehensive, dynamic annual audit timetable that supports the performance of all functions in HMP Dovegate. The role is also critical in leading by example to ensure all functions are operating in compliance to their statutory and contractual obligations. This will ensure that all prisoners are treated respectfully and humanely whilst ensuring that staff are fully aware of their accountabilities in delivering a safe, secure and rehabilitative environment.


Key Accountabilities 

To maintain the Self-Audit Programme (based on a local risk assessment of Standards). To coordinate the work required to fulfil the audit programme. Provide quality assurance on all aspects of the self-audit process. Undertake agreed Governance based tasks as directed by the G&C Manager or SLT. Manage the administration of rectification of non-compliance alongside the Management and Senior Leadership Team.  Undertake agreed internal audit activities and provide written reports and associated action plans. Contribute to successful external visits within remit of responsibility for example Her Majesty's Inspectorate of Prisons (HMIP)

Build and maintain professional working relationships with all relevant internal and external stakeholders including but not limited to HMPPS, Measuring the Quality of Prison Life (MQPL), Independent Monitoring Board (IMB)


Performance and Key Metrics

Contribute to the delivery and achievement of all performance measures, contract outcomes and locally agreed targets including KPI's/CDIs. Ensure operational and administrative duties, including the collection and maintenance of data are completed in accordance with Prison policies and procedures.



Comply with all policies, procedures and legislation applicable. When dealing with workplace concerns ensuring that all grievances are reported to your line Manager and resolved in accordance with the applicable Dispute Resolution Procedures. Commit to personal training and development to ensure that your skills and knowledge are maintained at the appropriate level.


Essential Qualifications

  • Minimum GCSE Grade C or equivalent in Maths and English
  • Knowledge and experience of Microsoft office including Outlook, Word and Excel


Additional / special features of the role

  • Identify health, safety and environmental hazards within their working environment and understand how such concerns must be reported and dealt with.
  • All incidents must be immediately reported to the appropriate delegate or manager as incidents, hazards, impacts, risks or activities are witnessed or perceived.
  • Understand and meet where appropriate any legally binding health and safety regulations relevant to the working environment.
  • Take an active interest in their own development, understanding and implementation of relevant, necessary or desired practices established by Serco or any legal party relevant to Serco.
  • Identify areas where we need to make improvements and prevent further problems.



At all times maintain professional boundaries and adhere to the Serco Code of Conduct and local policies and procedures. Demonstrate alignment to Serco Governing Principles acting as a role model to colleagues, managers, visitors and stakeholders.


What we offer


Pension upto - 6%
Employee Assistance Programme
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco Benefits package
A safe and supportive culture
A company passionate about diversity and inclusion



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/07/2024 01:14:00
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