Governance and Performance Administrator

Thamesmead | Other



Governance and Performance Administrator

HMP Thameside

Full time, 40 hours, (8:00am- 4:30pm)


£22,922 per annum, plus £6,200 for London Weighting Allowance


Here at Serco, we have two full time posts available for Governance and Performance Administrator's to join our team at HMP Thameside a London based, Category B prison.


They main responsibilities of the roles are to ensure the effective administration of the Thameside Governance and Performance Manager and ensure compliance against all contractual, regulatory and performance requirements and targets.

As one of the team administrator's the post holder must support the Thameside Performance Manager in the delivery of high performance and satisfaction levels from all internal and external stakeholders.

A key aspect of the role is to ensure compliance against all the relevant procedures both Local and Nationally covering the Ministry of Justice and Serco requirements for these deliverables.


Additionally, they must undertake administrative processes within the Governance and Performance Team and accurately produce and maintain records for areas of work for all internal and external systems, in relation to:


  • Collate and produce performance data and supporting evidence
  • Produce reports and respond to requests for information within agreed timescales
  • Take personal and professional accountability for keeping up to date in responsibility and undertake appropriate training and development.
  • Work in accordance with all statutory, legislative, Company and departmental requirements including but not limited to Health and Safety and Security policies and procedures




What you need to do the job



This is an opportunity for an individual who has proven experience of working within a fast-paced office environment. The successful post holder must be motivated, have attention to detail and demonstrate clear communication skills as this is essential for this role.

The successful candidate must have experience in working with external and internal customers. Having previous experience of inputting data accurately is essential as failing to do so leads to financial penalties for the department. Having experience of minute taking is desirable.



Furthermore, they must be highly organised, have effective time management skills and excellent computer and typing skills inclusive of Microsoft Word, Excel and Power Point.




What we offer:


  • Starting salary is £22,922 and will rise to £23,495 after one year in post
  • Up to 6% contributory pension scheme
  • 25 days holidays, plus bank holidays
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion 
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities




Why Serco:



Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 



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Contract Type
Expiry Date
23/06/2023 02:54:00
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