Guest Experience Support

Euston | Other

Guest Experience Support

London Euston Station, London, NW1 2DU

Part Time, 6 Months FTC

£11.92 per hour + Benefits




Caledonian Sleepers forms a vital part of Scotland's transport network, regularly moving over 300,000 trips per year with an anticipated increase to 350,000 over 15 years, Caledonian Sleepers will manage and operate all aspects of the network with total revenues of c£800m over its 15-year contract term.  The contract will have a workforce of over 100 employees and together with several key 3rd party suppliers, will deliver the core service and specialist projects, providing a unique 'one stop shop' solution for Transport Scotland and their business, tourism, and leisure aspirations.


This role is a vital part of the Guest Experience Team to ensure all relevant administrative duties are delivered.  The Guest Experience administrator will support across 3 key manages: Guest Experience Delivery Manager, Head of Guest Experience and Learning and Development Manager.



Responsibilities of the role



  • Programming of o board keys
  • Coordination of onboard keys
  • Stationary orders in conjunction with key cutting
  • General admin duties as required to support the Serco Caledonian Sleeper Guest Experience function
  • Station Support



What I need to do the job?



  • Experience in ensuring a company vision is brought to life in an operational environment in a robust and consistent manner
  • Excellent written skills as well as other communication skills
  • Word/Excel competent
  • Flexible rostered working pattern
  • 20 hours per week
  • Available to cover annual leave.




Our Amazing Benefits:


· Are you looking for a company who can be flexible to fit around you? Then look no further! Caledonian Sleeper offers a range of shift patterns and can offer a great degree of flexibility to our candidates.

· Complementary travel for employee and dependents on Caledonian Sleeper and Scotrail

· Reduced travel within most rail operators within GB

· 25 days annual leave

· Friends and Family discounts

· Final salary railway pension

· Access to health insurance scheme

· Access to Serco Benefits package discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships

· Extensive training and development

All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
09/12/2022 02:08:00
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