Head of Clinical Assurance and Improvement - Specia

Bristol | Health & Nursing

Home-Based with occasional travel

Permanent, Full time

Between £85,000 - £100,000 per annum (negotiable dependent on experience) plus, company car, bonus, and private medical insurance



Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).


Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 


As the head of clinical assurance and improvement you will be responsible for the clinical oversight and clinical leadership of the Specialist Benefit element of the Health Assessment Advisory Service (HAAS) contract and will play a key role in engaging with the Department for Work and Pensions (DWP) on assuring the quality of report outputs.  This will include managing the contractual quality mechanism of the contract and disseminating learnings from this to the organisation. The role will engage with our learning and development, and clinical authorship teams and act as internal Serco sign-off for Specialist Benefit related materials. Similarly, this role will have accountability for driving clinical quality improvement activities within our Specialist Benefits operation.


Reporting directly into the Head of Quality and Clinical Standards for HAAS, you will also work with clinical and operational leaders within the Specialist Benefits team and the wider HAAS to ensure that quality assurance and improvement activities are integrated in a way that delivers results for claimants, the DWP and for Serco.


Your main responsibilities:

  • Ensure the effective delivery of induction, mandatory and specialist training throughout the business, including onsite and virtual delivery.
  • Lead on the development of Clinical Governance, Quality Improvement, and clinical assurance activities within their scope of practice. 
  • Analyse and interpret highly complex professional, clinical governance, healthcare quality and DWP data.  
  • Ensure that all Clinical Incident and safeguarding issues are appropriately investigated and reported, supporting the respective leads in these areas. 
  • Develop and deliver a range of reports that support governance, assurance, and improvement activities.  
  • Engage in external activity to ensure continuous development of the Clinical Governance, Quality Improvement, and claimant Safety agenda in line with national drivers. 
  • Support the Training and Development function to ensure that training plans and training content within the contract reflect clinical governance priorities and ongoing factors identified as risk areas. 
  • Develop a culture of clinical governance within Specialist Benefits delivery, ensuring that clinical governance is at the heart of delivery in both strategic and operational planning terms.  
  • Leads the development and review of the quality improvement plan within their professional scope. 
  • Achieves clinical objectives whilst operating flexibly in an environment of change and prioritising activities accordingly to meet the demands of the organisation. 



What you'll need to do the role:

  • Medical professional registration with the GMC 
  • Approved status within Industrial Injuries Disablement Benefit Assessments and Prescribed Diseases, respiratory diseases assessments, Veteran Agency assessments, International Pensions Benefit Health Assessments, and file work, and HMRC Assessments 
  • Extensive experience in coaching, clinical support, training, and clinical audit within the above assessment processes.  
  • Knowledge of, and experience of discussing cases with DWP and managing the contractual quality measurement audit sample.  


What we offer

  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 
  • Up to 25 days annual leave plus bank holidays
  • Company car
  • Bonus scheme
  • Private healthcare




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/05/2024 01:09:00
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