Head of FM




Serco: HMP Thameside, London

Full Time, Permanent

£55,000 per annum + Excellent Corporate Benefits Package


HMP Thameside, a Category B establishment for adult males, with safety and security at the heart of it. 


We are recruiting for an experienced, driven and dedicated Facilities Manager (FM) to join our team at HMP Thameside and take responsibility for the delivery of statutory and contractual compliance, reactive and planned maintenance and projects. 


This is a demanding role with line management responsibilities; therefore, you must have experience of leading and directing people successfully.  Working with your team and external contractors, you will ensure the delivery of the highest quality upkeep and maintenance of all prison areas, within agreed cost parameters, with an unparalleled customer service approach. Your operational knowledge and application of current Health & Safety, Environmental legislation, Quality Assurance controls and COSHH requirements is a pre-requisite.


As with any role at this level, you will be an excellent all-round communicator, with a passion to lead and direct people, and the ability to deal with challenges as they arise. Your experience within an operational role with a wide exposure to the total provision of FM services and building infrastructure will drive your success. You will be ready to deliver on the below:


  • Deliver agreed contracted FM services that are statutorily and contractually compliant, financially viable and operationally functional.
  • Manage and coordinate the on-site team in the delivery of FM Services, via two Senior Engineers.
  • Ensure all contractual KPIs/SLAs are achieved and reported in line with statutory requirements and the contract Business Plan.
  • Manage contractors including specialist hard services, fire systems, lifts, hygiene, waste management and all outsourced services.


What you'll need to do the role


A natural passion for FM with experience of delivering a high quality service to clients.  You must be self-motivated, possess excellent investigative and problem solving abilities.


Working experience of CAFM systems is essential and finally, flexibility is required - you will be required to travel to other sites, and you will form part of the out of hours Duty Management Role dealing with Major Incidents and escalation.


Why Serco


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - You'll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer


  • A competitive salary, pension (matched up to 6%), life insurance; 25 days' leave & bank holidays.
  • A fantastic culture and supportive team; volunteer leave; continuous training and development opportunities.
  • A range of benefits to support the health and wellbeing of you and your family, such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more.
  • Access to a huge range of discounts and exclusive deals.
  • The chance to make a positive difference in a company passionate about diversity and inclusion. 
  • Flexible / agile working
  • Free on site parking
  • Use of on site gym
  • Subsidised meals
  • Blue light discounts
  • Opportunities to gain additional qualifications
  • Continuous professional development opportunities


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
13/10/2023 02:13:00
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