Lloyds banking Group is on the mission to build the bank of the future, and we need your help do it. Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organisation.
We're looking to recruit a Head of Operational Acceptance who will be responsible and accountable for service, cyber security, operational performance and change implementation. The team works across different platforms to deliver the best service for a dominant and fast growing customer base. Working across the group and maintaining close partnerships with Value Streams, the team provides a 24/7 service and deployment capability for the Digital Channel.
About the role:
This role is part of the SOCI leadership team. The team is going through a period of fast change, maintaining the highest standards for our customers today whilst connecting with new technology and shaping the operating model of the future.The team looks at all aspects of Digital service, including the latest technology to improve our cyber defences. In addition we seek to use the best tooling and monitoring capability there is and achieve the quickest and safest ways to deploy code and content. This is built on strong testing capability underpinned by reliable environments.
This role will be an addition to the operations team and responsible for looking forward and managing new technologies and initiatives into the operation. Major programmes like Open Banking and Stronger Customer Authentication are examples of significant new activity managed within the SOCI estate. The role will work closely with the Programmes and initiatives and the existing operation to land and run new capability in the existing operation.
What you'll do
What follows is what you might find our Head of Operational Acceptance mostly doing, but your experience will flex depending on the team's needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.
The role will work closely with the existing team but focus on acceptance of new capability. This will include:
Knowledge, skills and experience
We deeply value diversity, and are proudly committed to being an equal opportunity employer. If this is you, come and join our inclusive, values-led culture focused on making a difference.
Together we'll make it possible...So what can we offer you in return?
Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.
You'll also receive a package that includes
Sound like you? Are you interested in joining us? Apply today, we'd love to hear from you...