Head of Operations- Caledonian Sleeper
Glasgow, G2 1HG
Competitive Salary plus corporate benefits
Full time/ Permanent Monday- Friday 37 hours per week
Caledonian Sleeper forms a vital part of Scotland's transport network, regularly moving over 220,000 passengers per year. Serco manage all aspects of the Sleeper service including marketing, sales, the on-train hospitality service, vehicle maintenance and the provision of facilities at stations for Sleeper guests. Serco have an exciting role for a Head of Operations to join our team based in Glasgow. This role forms part of the Caledonian Sleeper Operations Team headed by the Operations Director and will support an operational business ensuring its smooth and successful delivery.
Reporting into the Operations Director this role will be responsible for the performance of the Caledonian Sleeper fleet direction of an operations team that supports the safe, continual, and efficient provision and operation of the Caledonian Sleeper Franchise.
You will be responsible for management of the £10m pa Network Rail contract across the UK and the £9.5M pa Traction Provision with GB Railfreight taking a high-level view to ensure all component activities, reports and controls are in place for consistent, predictable, and efficient operational delivery. You will be responsible for ensuring that Both GB Railfreight perform at a level that is acceptable to Caledonian Sleeper and extract maximise value from the contract.
What you'll need to do the role
What we offer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.