Head of Portfolio Management

Birchwood | Other

Serco: AASC Contract

Base Location: Home with regular travel, covering North-West & Midlands and East of England

Permanent / Full Time

£47,000 pa + Company Car + Benefits


Here within our Asylum Accommodation and Support Services Contract (AASC) we focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. 


The key purpose of this critical Head of Portfolio role is contingency portfolio management including but not limited to sourcing, rate reviews, contract exits, occupancy; ensuring the site is compliant regards certification and licencing within the legislative and local authority framework.

You will join our Property Team, holding responsibility for the North-West (NW) and Midlands and East of England (MEE) regions, as a key member of the Contingency Senior Management Team. You will be accountable for the day-to-day management of the hotel, contingency portfolio and sub-contractors.

First and foremost, you must have public sector experience in housing standards; enforcement and environmental service provision including strong knowledge of maintenance processes.  You will be an experienced leader with change management experience and evident capabilities in managing duty of care services for vulnerable people.


Lastly, your flexibility to drive the success of our AASC will mean you bring flexibility to travel within the regions and occasionally within the UK (a valid UK driver's licence is essential and complete Regular visits to properties and landlords, agents and investors


This role requires Security Clearance at CTC level (Counter Terrorism Check) and also CRB clearance.


What you'll need to do the job


This is an opportunity for an individual with an ILM Level 5 or equivalent managerial experience/qualifications and a minimum 5 years in a people management role.

It is essential you have very strong operational excellence and continuous improvement capability.

You must have excellent people management skills with evidence of engaging staff and improving/driving team performance, alongside strong financial management skills with experience of managing budgets of at least £1m.


Finally, you must have a valid UK drivers licence and flexibility is a must - you will be expected to travel within the regions and occasionally within the UK


Why Serco


Meaningful and vital work - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives.


A world of opportunity  - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.



What we offer


  • Up to 6% contributory pension scheme
  • Serco benefits package - includes cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • Serco ShareSave- - where employees can own a part of the company and invest in their future.
  • Employee Assistance Programme
  • A company passionate about diversity and inclusion
  • Childcare vouchers
  • Bike4Work scheme
  • A safe and supportive culture
  • The chance to make a positive difference
  • A company passionate about diversity and inclusion
  • Flexible / agile working


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
10/02/2023 02:47:00
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