Head of Supply Chain Management-Restart

Home Based | Other

Head of Supply Chain Management- Restart Scheme  
Permanent, Full-time 37 hours per week, Monday- Friday
Homebased role covering Wales and West Midlands territory
Up to £78,000 per annum plus car, bonus, and private medical cover


Serco are recruiting for a Head of Supply Chain Management role to join our Restart scheme. Serco currently delivery over 80% of their restart contract through a large, specialised supply chain network. The Head of Restart Supply Chain will manage a team of Supply Chain Managers across all of Serco's Restart Contract Package Areas, ensuring that strong Supply Chain Management drives high performance and contractual compliance across the contracted areas and consistently delivering Tender Performance Levels through Serco's network of Supply Chain Partners. This new and exciting role will be covering a territory across the West Midlands and Wales. The role is home based but will require working from multiple delivery sites on a regular basis.

This role will directly line manage all Restart Supply Chain Managers, ensuring that they operate effectively and are supported to provide market-leading, high-quality management to partners. They will develop the skills of their team, and proactively manage under-performance to ensure that contract performance is maintained.

This post will also foster strong relationships with key senior stakeholders across Serco's Restart Supply Chain, enabling them to effectively influence operational practice where required. They will also review the performance of the supply chain, taking ownership of tactical and strategic decisions about the flow of referrals and makeup of the supply chain to ensure performance and service delivery are optimised for Serco's Restart Participants.

Main accountabilities:


  • Manage successful delivery of Key Performance Indicators and SLA's by Supply Chain Managers across all Supply Chain Partners.
  • Lead a team of Supply Chain Managers, setting and meeting challenging targets and providing effective performance management, including the proactive management of under-performance.
  • Oversee and guide the development and continuous improvement of Serco operations and services through its network of Suppliers.
  • Promote development and training across the Supply Chain Management team, and address capability gaps to increase the overall performance of the team.
  • Run system-generated reports and interpret contract performance data to ensure supply chain partners are performing as agreed; Benchmark the performance of designated supply chain partner with the aim of ensuring continuing value for money, better performance, and improving business practices.
  • Take accountability for the resolution of operational, contractual and performance risks and issues as they arise.
  • Ensure Supply Chain Managers commit to a practice of continuous improvement and the sharing of best practice among the Serco network.
  • Review workforce, demand planning and attrition data to ensure Supplier resources are sufficient to deliver Serco's performance and financial targets.
  • Build effective and productive collaborative relationships with the senior leaders across the Supplier network based on three key factors for success: mutual trust and understanding, openness and excellent communications, and a joint approach to managing delivery.
  • Support both of Serco's Restart CPA's with attendance at, and input to, the DWP's Contract Performance Reviews.
  • Act as a point of escalation within Serco's complaints handling protocols, listening to participants' complaints and identifying and facilitating solutions, or further escalating unresolved issues.
  • Actively supporting succession planning and recruitment into Management roles to ensure that Serco's Supplier performance is effectively managed at all times.
  • Where appropriate, take mitigating actions when supply chain partners fail to achieve targets; Develop, monitor and review performance improvement plans, identifying opportunities to support and build capability, and facilitate exit from the supply chain where necessary.
  • Build an understanding of CPA's current and future needs and priorities regarding the Restart contract, and use such understanding to inform and influence the development of an effective network of supply chain partners to deliver employment services.
  • Establish a collaborative working environment among all stakeholders to facilitate partnership working and high levels of motivation, innovation and communication.
  • Attend all appropriate meetings (DWP CPR reviews, quarterly supplier BPR meetings etc) as required to represent the Restart SMT in these forums.


What you'll need to do the role:


  • Extensive leadership & people management experience 
  • Qualified to NVQ Level 5 (or equivalent qualification or experience) in Supply Chain Management
  • Demonstrable experience of employability programmes, operations and contract delivery
  • Demonstrable experience of leading high performing teams in a senior role
  • Experience of effectively analysing detailed management information to drive high performance across a range of metrics
  • Demonstrates a strong commercial acumen in the management of contracts
  • Experience of carrying out effective performance and development reviews and effectively managing underperformance
  • Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour)
  • Proven ability to build collaborative internal and external relationships at a senior level
  • Ability to use own initiative, working independently and as part of a team
  • Highly computer literate (MS Word, Outlook, Excel, PowerPoint)
  • Demonstrates a flexible and professional approach to work
  • Maintains confidentiality and gives and receives constructive criticism
  • Proactively identifies and solves problems
  • Maintains high standards of quality and accuracy and follows procedures accurately and reliably
  • UK Driving licence 

What we offer


  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 
  • Up to 25 days annual leave plus bank holidays
  • Company car
  • Bonus scheme
  • Private healthcare

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
21/06/2024 01:17:00
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