Health & Well-Being Trainer -Restart

Birmingham | Other

Location: Birmingham, Coventry or Cardiff. The role will require working from multiple sites, but one office will be your base depending on location.

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government's Plan for Jobs.


Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme in 2 Contract Packages in West Central (Black Country, Coventry, Greater Birmingham and Solihull, The Marches and Worcestershire) and across all of Wales.

As part of our Restart programme we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic. 


The Health and Wellbeing Trainer will design and deliver Health & Wellbeing workshops for our participants with health and mental health conditions who do require very specific support to gain employment.

You will assist in producing digital course content materials as well as facilitating specialist training such as Modern Slavery and safeguarding. In addition to providing 1-2-1 CBT sessions, you will adopt a person-centred approach and signpost participants to appropriate support. You will also support our participants and SCP with their wider mental health and wellbeing agenda by running group sessions, webinars and workshop events. Assist in producing digital materials as well as facilitating specialist training.


Key accountabilities

  • Deliver Cohorts of participants through wellbeing-based workshops to support them with common health, long term health, mental health - principally anxiety disorders and depression.
  • Maintain regular one to one appointment with participants to build a personal improvement, motivation plan to help find sustainable employment.
  • Work with Serco Operations Manager, Operations team and Job coaches to assess health & wellbeing needs of our customer caseload and identify interventions to help support.
  • Working with our social values lead to deliver Remote social values workshops around important social topics such as ED&I and mental health.
  • Create, deploy and oversee a clearly defined Training & Support strategy for staff on the Restart programme
  • Maintain an understanding of new educational and training techniques and methods
  • Develop and continuously improve Serco operations and services;
  • Lead participates services such that an excellent level of compliance with contractual requirements;
  • Promote health and wellbeing training across the contract
  • Establish and maintain effective internal working relationships, participating when required in cross organisational and sector projects, to ensure opportunities for integration are maximised across Employment, Skills & Enterprise contracts;
  • Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.


 Essential technical and professional skills, knowledge, and qualifications

  • Proficient in the use of MS Office, especially Excel, PowerPoint & Word
  • Good numeracy and literacy skills
  • Strong organisational skills and able to work on multiple activities at the same time
  • Ability to work with minimum supervision and to take initiative to deliver an outcome
  • Ability to work in a team and to proactively support the team in their duties
  • You will have a proven track record in the development of health and wellbeing policies strategies.
  • Maintains confidentiality
  • Gives and receives constructive criticism
  • Maintains high standards of quality and accuracy, with an attention to detail
  • Follows procedures accurately and reliably
  • Reflects on and evaluates own and others' work

 (But not essential)

  • A good understanding of safeguarding policies.
  • Holds or working towards a BACP accreditation
  • Working towards Occupational Health qualification at Level 3 and above
  • Qualification or background within supporting psychology, counselling or other health and social care subjects
  • Background in counselling or Advice and guidance or training


Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


 What we offer:

  • Salary: £27,000- £32,000 plus company car
  •  plus pension matched up to 6%
  • 25 days annual leave plus bank holidays, and chance to buy more as part of the Annual Leave Purchase Scheme;
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships;
  • The chance to make a positive difference in a company passionate about diversity and inclusion.

  If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
10/02/2023 02:51:00
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