Helpdesk Advisor

London | Other

Barts NHS Trust - Mile End Hospital, E1 4DG


Full Time, Permanent (37.5 hours)


Flexible working required inc. night shifts, weekends and Bank Holidays.


£21,000 - £24,500 per annum (dependent upon experience)




Serco have an exciting opportunity for Helpdesk Advisors to join our current team based at Mile End Hospital, London. Reporting into the Helpdesk Operative, you will deliver a professional and customer focused helpdesk for all soft facilities management services within East London, as well as hard facilities management service requests across several hospitals.



Main Accountabilities



Your duties will include functioning as a focus and support point for information and communication between the organisation and the customer, receive and manage service centre requests via telephone, emails and self-service points. You will receive Service Centre requests from all service areas within each of the hospitals and enter details of all calls into the bespoken CAFM systems, ensuring to follow up details of action and outcome.



The helpdesk centrally coordinates requirements for all hospitals within the contract and operates on a 24/7, 365 days per annum basis.



What you'll need to do the role


You will need excellent communication skills, both written and verbal and an ability to communicate through telephone and emails. This is a very busy and fast paced role, so experience with time-management planning and prioritizing workloads is essential. You will have good knowledge of Microsoft Office and a good understanding of computers and systems. Most importantly you will have excellent customer care skills and a passion for providing a high-quality service to meet the needs of the service users.


Why Serco


Meaningful and vital work: Working within Healthcare at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.


Great people: Hospitals are busy places, and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.


What we offer


  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.




Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
20/10/2022 12:24:00
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