Helpdesk Lead and Senior Administrator | Fairford

Fairford | Other





Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.


What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.



Contract: Full Time, Permanent 

Working Hours: 40 hours per week, 8-4:30

Location: RAF Fairford, GL7 4DL (with extensive travel across Alconbury, Croughton and Fairford sites)


Here at VIVO we are seeking a motivated and ambitious Helpdesk Lead and Senior Administrator to join our team. Reporting to the 501st Contract Manager, you will play a pivotal role in ensuring smooth operations across three RAF bases. As the Helpdesk Lead & Senior Administrator, you will be a source of support and guidance for teams at all sites.


Key Responsibilities


  • Compile and distribute reports on behalf of the USVF Site Manager (SM) to various parties.
  • Address 501st Office Administrator issues and assist in retraining helpdesk and admin staff.
  • Handle administrative tasks related to hiring, internal grievances, and official VIVO communications.
  • Serve as the initial point of contact for internal VIVO communications between contract teams and administrative departments.
  • Manage Billable Works and AP administration.
  • Visit sites as needed to support helpdesk and administrative functions across the 501st.


Essential Skills and Qualifications

Experience in customer service or scheduling supervision.
Ability to handle complex and challenging customers.
Consistent performance to key metrics and tight timelines.
Track record of delivering and maintaining quality outcomes.
Familiarity with helpdesk technology, including telephony, omnichannel, and CAFM systems.


What we offer  



  • Up to 6% contributory pension scheme  
  • 25 Days annual leave  
  • Volunteer leave  
  • Established reward and recognition scheme
  • One paid professional subscription  
  • Life Assurance Policy  
  • Employee discount and reward schemes  
  • Interesting, varied, and enjoyable work  
  • A company that recognises your contribution  
  • Training opportunities and qualifications within a supportive environment to ensure career progression  

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.


At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.


We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.

Register & Apply Now Login & Apply
Contract Type
Expiry Date
31/07/2024 01:18:00
Shortlist Email me jobs like this  Back to listing