Higher Apprenticeship Development Coach

Home Based | Other

Higher Apprenticeship Development Coach

Serco Skills and Training Services

Home Based, with Travel as required

37 Hours per week, Permanent, £34,147 - £38,853



At Serco, our ambition is to impact a better future. This ambition alongside the needs of government, authorities, communities, businesses, and citizens has seen us invest to create a best-in-class skills and training business. With new funding streams and an ever-increased government commitment to adult learning and apprenticeships, skills and training is a key investment priority for Serco in the UK.


We aim to not just be a best-in-class training provider but to also provide renowned services and solutions from the wider Serco in supporting our partners and training providers to deliver their priorities and achieve their goals. Serco Skills and Training Services (STS) was formed in October 2023 to provide high quality government funded and commercial training solutions, and services to government departments, authorities, employers, and citizens.


Serco Skills and Training Services (STS) provide vocational training to external customers and learners, funded through the apprenticeship levy or commercially. 

The primary responsibilities will be to guide and support learners through every stage of their apprenticeship.  In particular, the role holder will coach apprentices in the skills and behaviours required for school-based apprenticeships up to level 6, via a blended learning approach which includes face to face and online engagement with apprentices. 


Key Accountabilities  


  • Complete Progress Reviews with the learners and employer, ensuring compliance with relevant funding rules
  • Review work produced by learners to ensure it meets the relevant apprenticeship standard
  • Ensure that learner records on the learner management system and portfolio are up to date and all relevant documents are stored securely on these systems.
  • Support learners to ensure evidence of learning is captured monthly and uploaded to the portfolio to ensure the learner maintains progression in line with time on programme.
  • Ensure learners are fully prepared for End Point Assessment of their apprenticeship standard
  • Support Serco STS Quality team by providing information necessary for operations. Review performance of learners against targets and recommend appropriate interventions.
  • Contribute to the effective implementation of the Quality Improvement Plan (QIP) and participate in the self-assessment process
  • Undertake professional development and training to ensure a comprehensive understanding of the apprenticeships delivered within Serco STS and to maintain relevant professional knowledge


What you need to do the role?


  • Have relevant and recent experience of working in leadership and management in an educational organisational setting and a qualification, at a minimum of level 5 in School Business Management.
  • Level 3 Coaching qualification (preferable) and or willingness to complete
  • Excellent knowledge and understanding of coaching techniques to motivate learners who may be disengaged
  • Excellent planning and organisational skills to ensure visits and reviews are conducted within required timescales
  • Support a culture of learning and excellence that will promote Serco's values
  • Support the leadership team in the implementation of innovation and change to ensure Serco deliver a high quality, efficient and profitable contract
  • Establish and maintain good communications and strong professional links with all personnel involved in programme delivery and management
  • Demonstrates effective team skills and qualities through working with colleagues to continually improve and enhance working processes and procedures for the achievement of contract KPIs and delivery of the contract.





What we offer


  • Up to 6% contributory pension scheme 

  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more 

  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts 

  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion  

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships. 

  • Interesting and enjoyable work 

  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/07/2024 01:14:00
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