Highways Maintenance Manager

National Highways have an exciting opportunity for a Highway Maintenance Manager (internally known as Service Delivery Manager) to oversee and support the delivery of both planned and reactive highway maintenance in the Southwest region. 

This role will be based from our Bristol office but will include a mix of regular travel within the region to sites, as well as office and home working. The routes you will cover are the M4 J15 to 22, M5 J20 to J9, M32, M48, M49, A40, A46 and A417.

As a Highway Maintenance Manager, you will be part of a team who are responsible for managing the performance of the Maintenance and Response (M&R) contract, ensuring successful delivery of maintenance work adhering to time, cost & quality expectations.

What you’ll be leading on

  • Proactively track and monitor supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities for your route(s)
  • To support the development of high-quality cyclical maintenance work plans and resource plans in line with agreed business goals, standards, budget and service level agreements
  • To manage local customer engagement and communication activities, as required, working closely with Service Delivery colleagues and contractors to identify and address service delivery requests, concerns, and feedback in a timely and customer focused manner.
  • To manage any changes and the impact of unplanned and emergency works on plans, ensuring risks and dependencies are understood, managed and communicated to all relevant stakeholders. 
  • To ensure cyclical and reactive maintenance work plans are well integrated in the region’s overall programme, ensuring customer disruption can be minimised. 
  • To oversee the spend against the allocated budget for the Route(s) and contract(s) in scope, controlling and approving spend against the budget, in line with agreed approvals and escalation processes. 
  • Undertake timely and appropriate defect repair to assets to prolong the life of the asset following inspection.

To be successful

  • Proven experience in a fast paced, 24/7 service delivery environment
  • Understanding and management skills of supply chain contracts
  • Good financial acumen, including budget management
  • Strong planning and project delivery skills
  • Excellent stakeholder management and communication skills, including customers
  • Background of working in the highways sector with relevant technical, maintenance and design experience

A bit about us

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

In the Southwest we plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 3800 lane kilometers of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

Want to know more?

To request a copy of the role profile, please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting reference number 4725.


Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:       

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.

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Contract Type
£44,260 - £49,630
Start Date
Immediate Start
Expiry Date
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