Housing Officer

Oldham | Other

Job title:  Housing Officer

Location:  Oldham

Salary:  £24,500 per annum

Working hours: Full-Time, 37.5 hours per week


Here at Serco we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. AASC contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation.


As a Housing Officer your will be responsible for ensuring compliance with the AASC Contract, company policies, processes and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards.


Your key accountabilities will include:

  • Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide
  • Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP)
  • To report all Property Faults identified, correctly categorising them for appropriate response
  • To complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided
  • The administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments
  • The provision of access to the property for any authorised 3rd party visits
  • To verify that all repair works completed since the previous inspection are to the agreed standard.
  • Maintain the Property Manual retained at the Property
  • Responsible for reporting breaches of terms of conditions including signs of wealth, absconding, anti-social behaviour etc. using the appropriate Investigations Referral Form
  • The pick-up and transport Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary
  • Ensure the prompt delivery of S4 voucher payments in line with the defined process. The Service User's signature must be collected to confirm receipt and the voucher form submitted to the Finance Department
  • It is necessary to operate an Emergency On-Call system outside of normal working hours amongst Housing Officers. All Housing Officers to participate on a rota basis
  • Manage dispersal, relocation or discontinuation requests using the AORA Task List system daily to ensure that dispersal, relocation or discontinuation process is initiated as early as possible
  • Disperse, relocate or discontinue Service Users in accordance with Housing Officer Local Operating Procedures (LOP).



What you need to do the job



Minimum GCSE education

Desirable: Housing related qualification


Previous experience:


  • Knowledge/experience of dealing with people on a face to face basis.
  • Demonstrate a solid working history subject to satisfactory reference checks.
  • Subject to passing DBS and other security related checks
  • Ability to prioritise varying workloads
  • Excellent organisation skills
  • Computer literate (Excel, Word etc)
  • Ability to handle conflict 
  • Understanding & patient individual.



  • Experience of dealing with landlords and tenants
  • Experience of property related documentation e.g. tenancy agreements
  • Knowledge/experience of working within a property related environment.
  • Experience of training staff
  • Experience of handling difficult/conflicting situations
  • Ability to suggest and implement changes





Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Competitive salary
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

Register & Apply Now Login & Apply
Contract Type
Expiry Date
12/10/2022 06:45:00
Shortlist Email me jobs like this  Back to listing