Housing Officer

Burnley | Other

Housing Officer

AASC - Burnley

6-month FTC

Full Time 37.5 hrs, Monday- Friday

Salary £25,000 Per annum


Here at Serco we have an opening for an experienced Housing Officer on a 6 month FTC with strong interpersonal skills to work our AASC contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.


In this role you will ensure that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped by completing Monthly Inspections. You will report Property Faults and complete all minor property repairs and ensuring that all Service Users maintain compliance with the conditions of their support provision. You will also manage on-boarding and withdrawal of properties as required and operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.


This is a role which requires excellent organisational skills due to the variety of accountabilities which also include the following:


  • Responding to customer complaints and requests.
  • Dealing with Medical emergencies and Service User death.
  • Administering operational cash.
  • Picking up and transporting Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary.
  • Management of domestic violence, violence, Anti-social behaviour and child safeguarding needs.


In short you will be a key member of the Housing Officer team and as such you will have patience and understanding and will be self-motivated and able to use your own initiative prioritising and working to tight timescales.


What you'll need to do the role


A minimum GCSE education. Good interpersonal skills are required as you will be working with people where English is not their first language so experience of dealing with people on a face to face basis is essential. A Housing related qualification is desirable or experience of working within a property related environment.


You will work flexibly and you must have a willingness and ability to travel within the region and occasionally within the UK therefore a valid UK driver's licence is essential.


Lastly, due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).


What we offer


  • 25 days holiday plus 8 bank holidays
  • Overtime available
  • Working in a tight knit, friendly team environment 
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services


 Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
13/06/2023 03:07:00
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