Housing Officer-AASC

Birchwood | Other


Base Location: Warrington - covering NW region

Permanent / Full Time

£24,500 per annum + Excellent Corporate Benefits Package


On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. 


Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. We are recruiting for a HO to join our busy NW team, covering the Liverpool area and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards.


This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your outstanding organisations skills whilst maintaining calm under pressure and supporting our service users. You will be expected to travel on occasions so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as:


  • Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.
  • Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
  • Report all property faults identified, correctly categorising them for appropriate response.
  • Complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided.
  • Administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments.
  • Respond to customer complaints


What you'll need to do the role


Whilst experience in a previous property related role is beneficial, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc.


You will have strong communication skills and be confident managing conflict.


Why Serco


Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.


A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.


Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.


What we offer


  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • A safe and supportive culture
  • A company passionate about diversity and inclusion


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.




Please click on the apply button to be taken to our careers website.


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
19/10/2022 09:08:00
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