HR Administrator

Solihull | Other

HR Administrator

Homer Road, Solihull, B91 3LT - Hybrid working (2 days in office)
Up to £22,500 per annum dependant on experience 



Here at Serco, we are looking for a HR Administrator to join the team to help provide HR guidance for all administrative queries via telephone, email and webchat covering all aspects of the employee life cycle and people management processes in line with Service Level Agreements and Business Rules.

You be supporting with GDPR requests in line with data protection legislation from the point of receipt to collating the information, selecting the relevance and ensuring a bundle is handed over to the HR Advisory Team to start the redaction in accordance with GRPR legislative timeframes.

You will also be responsible for administrative duties within the HR Shared Service including post in/out, updating of People Services collateral including the People Services contact details sheet.


Key accountabilities

  • Work with external suppliers such as HML (Health Management Limited) and Empactis (Absence Management) to support with absence manager administrative inquiries.
  • Creating employment and financial employee references and answer any questions our customers have.
  • Capture and track all interactions with customers on the CRM system, updating regularly and storing all the documents in personnel files.
  • Proactively reassign problematic/complex cases to the HR advisory team escalating to operations team lead where appropriate to ensure rapid resolution. 
  • Work with the shared services management team to deliver engagement activities that are aligned to advisory services.
  • Utilise all available knowledge sources, procedures, and tools available to maintain a level of professionalism.


What you will need to do the role:

  • Numerate and literate, with GCSE`s in Maths and English grade A-C or equivalent.
  • Proven experience in a customer service environment
  • Excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative
  • Excellent attention to detail, prioritisation and organisational skills


What we offer

  • 10 day pa CPD
  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • A company passionate about diversity and inclusion
  • Serco Benefits package


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
10/02/2023 02:47:00
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