HR Administrator-People Services

HR Administrator
Hybrid - Solihull Office
Full Time, Permanent
Salary - £22,837.50

Here at Serco, we are looking for a HR Administrator to join the team. You will provide HR guidance for all administrative queries via telephone, email and webchat covering all aspects of the employee life cycle and people management processes in line with Service Level Agreements and Business Rules.

You will have excellent communication skills, being able to communicate with customers and maintain high levels of customer service while ensuring SLAs are met.

As part of this you'll:

• Clarify the needs of our customers by answering inquiries, educating and bringing to resolution at the earliest point of intervention within agreed service level agreements and business rules via telephone, email and webchat.
• Provide excellent customer service on all administrative guidance on transactional and HR related queries.
• Make outbound contact with the customers to assist in resolution of queries or an employee life cycle event.
• Support with Absence Management administrative queries.
• Support with GDPR requests in line with data protection legislation from the point of receipt to collating the information, selecting the relevance and ensuring a bundle is handed over to the HR Advisory Team to start the redaction in accordance to GRPR legislative timeframes.
• Be responsible for administrative duties within the HR Shared Service including post in/out, updating of People Services collateral including the People Services Contact Details Sheet.
• Understands the expectations of customers and delivers service that meets and exceeds customer's needs within policy guidelines. Identifies and escalates issues that impact the delivery of quality service.

What you'll need to do the role:  

• Must be able to demonstrate experience in a Customer Service Environment.
• Numerate and literate, with GCSE`s in Maths and English grade A-C or equivalent.
• Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative.
• Exceedingly well organised, flexible and someone who likes to work under challenges and pressure.
• Have a strong telephone etiquette.
• Manage your time effectively in order to complete heavy workload and meet deadlines.
• CIPD is desirable but not essential.
• Experience working to agreed targets and SLA's.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
 

What we offer: 

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.