IAG Advisor - HMP Dovegate

Information, Advice & Guidance (IAG) Advisor

HMP Dovegate

Full time - 40 hours per week.

Salary - £29,528.00, plus Serco benefits.

Main purpose:

To deliver high quality Information, Advice and Guidance, to all learners from their arrival in prison and throughout their learner journey.

To advise individuals on employment, training, and educational opportunities to help them make well informed and realistic decisions about their future.

To develop and maintain new and existing links with internal and external agencies providing education, training, and employment opportunities.

To support the education department in the delivery and execution of key objectives.

Main Accountabilities:

• To sequence a learner's journey through Custody by attend initial Allocations Boards and labour Boards to provide careers information, advice, and guidance on a one-to-one and group session basis across all 3 College sites.
• To deliver guidance interviews for prospective College applicants and monitor their effectiveness.
• To maintain accurate records of one-to-one interviews and interventions.
• To refer learners to appropriate providers for employment, education, and training during custody and on release.
• To collect and update information on local opportunities, job seeking skills and related issues available through external providers to meet the needs of the population.
• To develop relationships with education, training and employment to ensure learner needs are met.
• Ensuring that higher needs learners are always accommodated for and working closely with the SEN Tutor
• To develop and provide offenders access to information, advice and guidance services that are appropriate to their individual situation.
• Work closely with Education and the Offender Management Unit in setting and reviewing targets.
• To reflect upon and evaluate personal performance, participating in appraisals and taking personal responsibility for keeping professionally up to date, requesting, and participating personal development as appropriate.
• To keep up to date with and react to any Government initiatives and legislation which directly impacts upon the delivery of careers education and guidance.
• To support the department and share best practice.
• To attend and contribute to meetings as requested.
• Adhere to all company policies and procedures.
• To undertake other duties as directed by the management team.
• To wear full uniform provided always including tie/cravat unless instructed by the Director to relax specific items.

What you will need for the role:

• Excellent IT, written and oral communication skills.
• Self-motivated and able to work independently. 
• Excellent organisational skills.
• Ability to work under pressure and flexibility within a busy team.
• Ability to demonstrate excellent communication skills and the ability to relate to a wide range of people.
• Ability to lead meetings.
• Ability to manage a constant workload with conflicting demands to achieve timely targets.
• Ability to work effectively as a member of a team.
• Commitment to quality of service.
• An enthusiastic approach within a target orientated environment.
• Commitment to high professional and personal standards of work and of conduct.
• Value difference and respect opinions.
• Ability to work with a variety of staff at all levels.
• To take direct responsibility for own continuous professional development.

Qualifications:

Minimum

• GCSE (Grade C or above) Maths and English
• IAG Level 3 qualification working towards Level 5
• ECDL qualification or equivalent at level 2

Desirable

• IAG Level 5 qualification
• Advanced ECDL qualification or equivalent.

Knowledge:

• An understanding of career development options
• Knowledge of current Code of Practice requirements

Experience:

• Working with challenging groups.
• Previous experience of working in an IAG setting.                     
• Previous experience of partnership work.
• Experience of running employability skills workshops.
• Ability to confidently work towards achieving targets and deadlines.
• Ability to develop client CVs.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
• Free lunch meals
• Free access to gymnasium
• Suite of wellbeing options for staff

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.