ICT Project Support Administrator

Swindon | Other

ICT Project Support Administrator

UK Defence Academy

Shrivenham, SN6 8LA

Full Time, Permanent (37 hours per week)


Serco have an exciting opportunity for an ICT Project Support Administrator to join our team based at the Defence Academy in Shrivenham, Swindon. This role will be responsible for supporting the project managers in the delivery of various ICT projects within the portfolio. This will include a wide range of administrative tasks to ensure the project documentation is accurately maintained and up to date, the purchasing of equipment is managed and tracked, and all processes associated with external contractors are carried out.


This is a fast-paced role, and one that will require the post holder to monitor their own workload and manage both internal and external resources. The post holder will be joining a supportive team and a friendly working environment. We aim to provide a great work/life balance and flexible working options may will be available after successfully completing the probationary period.


Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.


Main responsibilities of the role include:

  • Monitoring and management of the ICT Projects mailbox.
  • Managing project assets in the Asset Management System.
  • Provide administrative support to the project managers including arranging meetings, taking minutes, updating project logs, collating project information for various uses such as reporting.
  • Obtaining quotes from standard suppliers.
  • Raising and tracking purchase orders.
  • Progressing orders for equipment and monitoring delivery.
  • Checking goods received and manging their secure storage throughout the project.
  • Ensure adequate on-site management of any third parties or sub-contractors who may be involved in the delivery of ICT projects.


What you need to do the job:

  • Confident, adaptable, and self-motivated.
  • Good standard of education particularly English and Maths.
  • Effective communication skills, ability to use a variety of communication methods.
  • Ability to work well in part of a team as well as independently.
  • Basic awareness of project management principles.
  • Excellent organisational skills and ability to manage own workload.
  • Problem solving skills.
  • PC Literate, with a good level of experience in MS Office including Outlook, Word, and Excel.
  • Previous administration experience.
  • Prince2 qualification would be advantageous.
  • You will have to gain BPSS clearance prior to appointment and SC clearance within the first 3 months.


The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include: 

  • Free, secure onsite parking. 
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs). 
  • Gym membership, the site boasting 2 fully equipped gymnasiums. 
  • Site also has a heated outdoor swimming pool (open May-Sep). 
  • 18-hole golf course (annual membership circa £375). 
  • Fully equipped riding stables, with the opportunity for lessons. 
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more. 


To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


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Contract Type
Expiry Date
31/03/2023 02:57:00
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