Information Support Assistant

Swindon | Other

Information Support Assistant

UK Defence Academy, Swindon, SN6 8LA

Full time, Permanent

Salary of £22,810.00 plus benefits


Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.

Serco have an exciting new role as a Information Support Assistant who will be working within the Information Hub. You will be working in a challenging and varied customer service environment. You will liaise directly with the customer (including face to face, email and telephone enquiries) on a range of information administration duties.



Main Accountabilities:


  • Operating alongside the customer, ensuring timely, high level, dedicated and quality support.
  • Information management and administration, and all other iHub activities ensuring protocols, policies and standardisation adhered to.
  • Management and support of collaborative working areas using Microsoft Teams
  • Issue of MOD owned devices (e.g. laptops) and provision of first line support
  • Advise staff on the effective use of IT applications available to their department
  • Advise staff on the capabilities of collaborative and electronic ways of working.
  • Provide workable solutions to issues/problems. Make sensible decisions and act based on best available information in the absence of customer.
  • Close liaison and regular communication with Line Manager over departmental aims, objectives and issues within area of responsibility.
  • Advice and support to other Information Support Assistants





What you'll need to do the role:


  • Excellent customer service skills, including an excellent telephone manner.
  • Methodical in approach, innovative thinker, problem solving skills
  • A desire to learn new skills
  • PC literate, with an above average level of experience in MS Office and an interest in working with technology is desirable



The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:


  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • Site also has a heated outdoor swimming pool (open May-Sep).
  • 18-hole golf course (annual membership circa £375).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.


What we offer:


  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 



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Contract Type
Expiry Date
31/07/2024 01:21:00
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