Information Support Coordinator (Power Apps)

Information Support Coordinator (M365 Power Apps)

UK Defence Academy

Shrivenham, SN6 8LA

Full time, Permanent (37 hours per week) 

£25,124 per annum plus benefits 

Serco have an exciting opportunity for an Information Support Coordinator (M365 Power Apps) to join the team at the Defence Academy based in Shrivenham. Sitting within a beautiful and secure site, the Defence Academy hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.

The Information Support Coordinator (M365 Power Apps) role is a position within the Defence Academy Information Management structure.  Working within the 'iHub' (information hub) as part of a friendly, motivated, energetic, and supportive team the role is to support business areas in the design, development and documentation of simple M365 Power Apps using tools such as Power Automate and Power BI and assist the Business Analysis team in developing improvements to business process using the suite of Microsoft 365 tools.  As a member of the iHub, the role will also undertake information management and information assurance duties, bringing together a unique blend of customer service, information administration, user support and software exploitation.

The post holder will also be expected to perform secondary duties as a member of the iHub, providing additional team cover and support as and when required.  Such duties may include ordering of services and equipment through MOD approved supplier catalogues, offering routine user advice on the use of M365, ways of working, development of departmental work instructions, training and guidance, and management and support of assets.

Main responsibilities of the role include:

• Design, develop and document improvements to business processes using Power Apps suite of tools within M365.
• Support the Business Analysis team in identifying and understanding opportunities for workflow automation.
• Provide training to end-users on how to operate delivered apps.
• Design and build of custom SharePoint content/presentation solutions such as page layouts, templates, and styling, complying with accessibility standards.
• Assist line managers or other departmental staff to undertake all required tasks, focussing on delivering service excellence and delivering against team objectives.
• Take a pro-active role within the team to liaise with customers and be fully conversant with workload.
• Handle telephone calls, emails, self-service, and customers visits to the iHub.
• Ensure all incidents and requests are correctly recorded and managed via the appropriate tool and in accordance with policies and processes.
• Information management and administration, and all other iHub activities ensuring protocols, policies and standardisation adhered to.
• Provide cover in times of absence of colleagues.
• Ensure departmental Work Instruction and customer help guides are created, reviewed and updated on a regular basis.

What you'll need to do the role: 

• Qualifications and/or relevant experience or skills in development, scripting, markup, etc…
• Prior experience in developing M365 Power Apps is desirable.
• Excellent written, verbal communication and customer service skills.
• Methodical and logical in approach, innovative thinker, problem solving skills.
• Strong IT literacy, and prior experience using Microsoft Office 365 including Teams and SharePoint. 
• Excellent customer service and communication skills, both written and verbal.
• Ability to proactively manage workload and cope under pressure, with conflicting demands of customer and colleagues.
• Must be able to achieve SC clearance prior to appointment, Serco will arrange this on your behalf.

What we offer: 

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Gym membership, the site boasting 2 fully equipped gymnasiums at only £3 per month.
• A heated outdoor swimming pool (open May-Sep).
• 18-hole golf course (annual membership circa £375).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, AstroTurf football pitches and much more.
• 25 days annual leave plus bank holidays and the chance to purchase additional days.
• Pension contributions - up to 6%
• Serco discounts which include cinema, entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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